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Front-Desk Patient Representative

Amoskeag Health

Achieving better health outcomes, better patient care, and lowered costs through innovation and strong community partnerships.


The front office position of Patient Check-In Representative is responsible for “arriving” patients in the practice management system, scheduling new patient appointments, greeting guests to the health center and monitoring waiting room activity.

Job Relationship: Responsible to the Front Office Manager.

Business Relationships with New Patient Coordinator, Outreach and Enrollment Representative, Patient Navigator, Intake Representative and clinical staff as needed.

Responsibilities and Authorities:
•Check in patients; verify demographic and personal data, prior balance and insurance information, and make changes/notations (as necessary).
•Collect copayments prior to patient visits and offer financial assistance to uninsured or underinsured patients.
•Greet guests to the Health Center and provide guest badges as necessary.
•Notify clinical staff, by the means provided (paging/telephone), of patients seeking assistance beyond your skill level.
•Schedule new patient appointment via phone or walk in based on protocol in practice management system and update chart information.
•Monitor waiting room activity to ensure patient safety.
•Assist in making “live” reminder phone calls.
•Assist in printing reports as directed by supervisor.
•Back-up other Business Office personnel as needed.
•Schedule patients in practice management system as appropriate.
•Translate for patients as directed by supervisor, if appropriate, and as qualified.
•Attend Business Office meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation.
•Attend and participate in other Health Center meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation.
•Attend mandatory safety-related and infection control in-services as designated by Senior Management Team.
•Sensitivity to cultural diversity of population being served.
•Follow all Personnel Policies as described in Employee Orientation Handbook received at the time of employment.
•Other responsibilities as assigned by Business Office Manager.

HIgh School Degree or equivalent, Associate's Degree preferred.

Job Location:

Manchester

Date Added: August 2, 2019

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