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Case Manager

Merrimack Valley Assistance Program

Merrimack Valley Assistance Program (MVAP) is a state-licensed case management organization that specializes in delivering a variety of needed services to persons infected with HIV and AIDS (and their dependents) throughout central and northern New Hampshire (from Manchester to north of the Lakes region).  MVAP provides clients with rent and/or utility assistance, food vouchers, medical transportation vouchers, interpreter services, and legal referrals. In addition, extensive case management is provided to help clients apply for any benefits programs for which they may be eligible, to monitor clients’ adherence to medication regimens, to assess their housing status and needs on a continuing basis, and to provide information about, and referral services to, mental health practitioners and/or substance abuse counselors in the community.


  • Determine eligibility for MVAP services and document same.
  • Assess the needs of clients, with special attention to the basic needs for food, adequate shelter, and appropriate health care.
  • Develop individual care plans that will meet the needs of clients to the greatest extent practicable.
  • Provide information to clients about community social services and/or government agencies and their respective programs, services, or benefits for which they may be eligible.
  • Provide information to clients about health care providers and mental health providers and assist in making referrals to same, as appropriate.
  • Assist clients in making inquiries about and/or applying for applicable programs, services, or benefits.
  • Document, monitor, and evaluate the services being provided by MVAP to ensure that they meet the needs of the clients as outlined in their respective care plans, or any revisions/updates of same.
  • Work collaboratively with the staff of other agencies to insure a coherent and coordinated delivery of services to clients.
  • Work collaboratively with internal MVAP staff to insure uniformity and fairness in delivery of services by the organization.
  • Perform such other duties in the service of clients as may be requested by the Director of Client Services, or designee.
Requirements:
  • Will require the ability to sit for extended periods while interviewing clients, attending meetings or hearings, or working on the computer.
  • Will require making home visits to clients who are unable to access MVAP’s offices due to acute illness or chronic debilitating health status.
  • Occasional work will be requested outside of the standard, posted days and hours of operation of the organization when such work is deemed to be in the best interests of MVAP and its clients.
  • Bachelor’s degree in an appropriate field (such as a social science, a health science, or a field determined by the Executive Director to be sufficient enough to perform these duties).
  • Knowledge of HIV and AIDS issues and the ability to work comfortably with a diverse staff and client population.
  • Knowledge of various benefits programs for which clients may be eligible (or ability to readily acquire such knowledge from experienced practitioners).
  • Experience conducting face-to-face interviews to elicit information is preferred.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively with the staff at other service providers on behalf of the clients.
  • Computer literacy (with Microsoft Word and Excel, and other programs, as necessary).
  • Valid driver’s license and current automobile insurance coverage, including personal injury and medical coverage.
Responsibilities:
  • Determine eligibility for MVAP services and document same.
  • Assess the needs of clients, with special attention to the basic needs for food, adequate shelter, and appropriate health care.
  • Develop individual care plans that will meet the needs of clients to the greatest extent practicable.
  • Provide information to clients about community social services and/or government agencies and their respective programs, services, or benefits for which they may be eligible.
  • Provide information to clients about health care providers and mental health providers and assist in making referrals to same, as appropriate.
  • Assist clients in making inquiries about and/or applying for applicable programs, services, or benefits.
  • Document, monitor, and evaluate the services being provided by MVAP to ensure that they meet the needs of the clients as outlined in their respective care plans, or any revisions/updates of same.
  • Work collaboratively with the staff of other agencies to insure a coherent and coordinated delivery of services to clients.
  • Work collaboratively with internal MVAP staff to insure uniformity and fairness in delivery of services by the organization.
  • Perform such other duties in the service of clients as may be requested by the Director of Client Services, or designee.
How to Apply:

Please send resume and cover letter to: lcollinswilson@mvap.org or:

Merrimack Valley Assistance Program, 8 Wall Street, Concord, NH 03301

Salary Range:

$35,000-$38,000

Job Location:

Concord

Date Added: April 9, 2019

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