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Case Manager

Family Promise of Greater Concord

Family Promise of Greater Concord is an affiliate of the national Family Promise organization, an interfaith nonprofit organization started in Union County, NJ, committed to helping homeless families nationwide achieve lasting independence. We opened our doors in Concord in the fall of 2015, partnering with the local community, social service agencies, and a large network of amazing faith-diverse volunteers from local surrounding places of worship. Together, we provide shelter, meals, hospitality, and professional wraparound case-management staff to address families' immediate needs and help them move into stable housing. 

Family Promise of Greater Concord is looking for an empathetic case manager with a genuine desire to help and improve the lives of others. FPGC works with homeless families, utilizing local interfaith community sites and their congregations.  Together we provide meals, shelter and the connection to resources that these families need to achieve a more stable future.  The ability to maintain good boundaries with clients is a must.


Requirements & Qualifications:

·      Bachelor’s degree in social work, psychology, sociology, healthcare or related fields is not required, but strongly preferred

·      Experience working with families in challenging situations

·      Knowledge of Merrimack County is preferred, but not essential

·      The ability to maintain strong, healthy boundaries in an empathetic way

·      The ability to be flexible as each day differs with responsibility

·      The ability to multitask and prioritize

·      The ability to be self-directed and work without day to day on site supervision 

·      Proficient computer skills, including Microsoft Word and Excel. Comfort with Salesforce or the ability to learn this database

·      Motivation to take on additional community involvement projects and solve problems

·      Comfort in a fast-paced environment working with 3-4 families at most times


Duties & Responsibilities:

·      Complete an initial screening of potential families to assess whether FPGC is an appropriate program for them.

·      Assess clients’ needs and the obstacles that stand in the way of stable housing

·      Research and refer clients to resources

·      Be the liaison between our interfaith host sites and enrolled families

·      Provide on call support when needed

·      Provide clerical/database support for fundraising efforts

·      Attend and facilitate occasional volunteer trainings for host sites

·      Manage the scheduling of weekend Day Center volunteers

Meet with enrolled families for one-on-one case management on a weekly and sometimes bi-weekly basis. Meetings will include, but not be limited to budgeting, weekly goals, connections to resources and tracking progress.

How to Apply:

Please forward resume and expressions of interest to

40 hours per week, benefit-eligible position, 2 weeks vacation

Salary Range is $30,000-$40,000

Salary Range:


Job Location:


Date Added: January 3, 2019

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