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Assistant Housing Manager

Southern NH Services

On May 21, 1965, the Hillsborough County Community Action Program was chartered in the State of New Hampshire to serve the City of Nashua and the twenty-nine towns in Hillsborough County, in accordance with the Economic Opportunity Act of 1964. In 1969 the organization became the Community Action Agency for the City of Manchester as well, which meant that its service area included all of Hillsborough County. The agency’s name was officially changed to Southern New Hampshire Services, Inc. (SNHS) in 1974.  On July 1, 2011, Rockingham Community Action was merged with SNHS, expanding the service area to include both Hillsborough and Rockingham Counties.

SNHS’ Board of Directors is comprised of 18 members, with representatives from both Hillsborough County and Rockingham County.  The Public, Private and Low-income Sectors are each represented by one third of the total board membership. Members of the Board of Directors are unpaid, volunteer community leaders and representatives who formulate the agency’s policy and direction. 

As a Community Action Agency, it is SNHS’ purpose to provide social service programs and advocacy activities for the economically disadvantaged, elderly, youth and other specialized populations in the organization’s service area.  To that end, SNHS operates more than 50 programs, contracting with the Federal, State and local governments as well as other social service agencies and private entities. The programs offered include Child Care, Early Head Start, Head Start, the New Hampshire Employment Program, several initiatives under the Workforce Innovation and Opportunity Act, Adult Basic Education services, Women Infants and Children Nutrition Program (WIC), Commodity Supplemental Food Program (CSFP), Energy and Utility Assistance, Weatherization, Financial Capability, Elderly Housing, Supportive Housing for the Homeless, Homelessness Prevention/Intervention programs, and the Retired Senior Volunteer Program (RSVP).  Between 35,000 and 40,000 individuals are assisted through these programs and services each year.

SNHS administers between $35 and $40 million in financial resources on an annual basis.  Of that amount, 80% or more of funding comes from federal grants.  Private resources, including utility companies, foundations and other local sources account for approximately 18% on average, and state funds make up the remainder, generally 2% or less.


Job Summary:

The incumbent of this position will function as the principal support for the Housing Manager. The individual will develop a work-flow process and implement systems that will allow for the orderly, timely and professional completion of tasks as required.

Supervision Received:

The incumbent works under the direct supervision of the Housing Manager and the general supervision of the Housing Director. 

Supervision Exercised:

None.

Requirements:

The incumbent will have at least a high school diploma (business college experience a plus). The individual will have good communication skills in both oral and written form, knowledge of computers and bookkeeping skills is essential. Must be proficient at utilizing rental software programs, Microsoft Office and Excel.  Demonstrated working knowledge of supportive services and other resources for senior citizens. Ability to advocate, problem solve and help residents to maintain their independent lifestyle.

Responsibilities:
  • Assists with the day-to-day activities of operating a housing facility.
  • Provides a wide variety of clerical/administrative support to the site Housing Manager and other housing staff as requested by the Housing Manager. Examples of duties include: Assists with waiting list and resident file maintenance and upkeep.
  • Assists with Managerial duties such as, conduct tenant certification, selection and annual recertification, handle leasing of new and turn over units.
  • Become proficient and utilize rental software to enable Housing Manager to maintain records of collections, disbursements, security deposit reports, etc., in accordance with the HUD Handbook 4350.3.
  • Collects rents, issues receipts, makes daily deposits and run necessary reports at the request of the Housing Manager.
  • Responsible for having adequate knowledge of HUD Handbook 4350.3 rules and regulations and Enterprise Income Verification (EIV).
  • Screens telephone calls and drop-in visitations for the Housing Manager as well as placing outside calls for any of the offices.
  • Responsible for maintaining effective client relations.
  • Will be responsible for conducting orientations for new move ins at the request of the Housing Manager.
  • Will maintain professional boundaries with all current, past and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
  • Abide by all SNHS Safety policies and procedures.
  • Present professional and positive image as a representative of SNHS.
  • Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
  • Perform other related duties as required.

SNHS is an Equal Opportunity Employer

How to Apply:

Apply online with cover letter and resume at:  http://www.snhs.org/jobs/</b>

Salary Range:

$16.10 - $17.05

Job Location:

Campton-Plymouth-North Woodstock

Date Added: November 11, 2018

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