Residential Services Coordinator

Make a difference in the lives of women and families transitioning out of homelessness.

The Front Door Agency is seeking a compassionate, organized, and mission-driven Residential Services Coordinator (RSC) to join our Housing Programs team. In this 32-hour/week position, you’ll work directly with women in Mary’s House and single mothers in our Transformational Housing program—connecting them to critical resources, coordinating educational and wellness activities, and helping build a strong, supportive community.

This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality. This is an exciting opportunity to play a key role in a highly respected organization with a family friendly culture and a commitment to professional development of its staff.

What You’ll Do:

• Collaborate with the Housing Administrator to facilitate smooth resident transitions, including intake, onboarding, and orientation
• Complete a service needs assessment within the first month of residency and develop individualized goal plans addressing financial stability, mental health, crisis intervention, and wellness
• Provide referrals and advocate for access to public benefits (e.g., Social Security, SNAP, substance use supports)
• Conduct regular resident care coordination meetings and ensure Releases of Information (ROIs) are signed to effectively advocate for residents
• Maintain accurate and timely case documentation using agency software
• Plan, design and distribute a monthly newsletters and calendars recognizing achievements, birthdays, and upcoming events for both communities.
• Set up units for new tenants creating a welcoming space
• Plan, coordinate, facilitate and recruit volunteers and other professionals to provide educational programming, weekly support groups, and monthly fun activities for residents.
• Participate in quarterly advisory group meetings with community stakeholders (e.g., Housing Authority, Mental Health, Police)
• Support regular unit inspections, address lease compliance issues, and mediate tenant disputes
• Create and maintain an organized Resource Center with relevant materials and supports
• File and follow up on all incident reports related to behavioral issues or emergencies
• Support the Housing Administrator with daily tenant interactions
• Oversee the property’s donation and tenant store
• Monitor camera and key tag access to review possible areas of concern and secure overall safety of the property.

What We’re Looking For:

• Associate’s degree in social work, Psychology, Human Services, or related field
• 3+ years of experience supporting women/families in crisis or poverty
• Knowledge of social services, substance use support, and trauma-informed care
• Strong interpersonal, organizational, and communication skills
• Ability to work independently and occasionally in the evenings (2 per month)

Why Join Us?

• Work that matters—directly impact the lives of women and families
• Supportive team culture with strong community partnerships
• Benefits:
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Short term disability