Medicaid Enrollment Specialist

Amoskeag Health is a Federally Qualified Health Center (FQHC) and progressive, nonprofit primary healthcare organization that had a 30th anniversary in 2023!

Our team of healthcare professionals positively impacts the health, well-being and quality of life for those we serve providing comprehensive, integrated, affordable healthcare and education to patients.  We utilize a team-based model including embedded Behavioral Health Clinicians as well as Case Managers, Care Coordinators and Community Health Workers. 

Are you passionate about helping people access essential services and thrive? Join our team as a Medicaid Enrollment Specialist and play a vital role in connecting individuals and families with the insurance coverage they need to achieve better health and financial security. In this engaging and customer-focused role, you will receive training to become a Certified Application Counselor. You will review available options with the patient, assist with application completion, and provide follow up assistance. You’ll provide clear guidance, answer questions, ensure a smooth enrollment process, maintain data for reporting, and conduct outreach activities in the community. Working closely with patients, community organizations, and internal teams, you’ll be a key resource for those seeking reliable, comprehensive insurance solutions.

As an advocate for access and equity, you’ll help remove barriers to care by addressing eligibility concerns, explaining benefits, and providing personalized support. If you’re organized, empathetic, and eager to make a difference, this is your opportunity to combine administrative expertise with meaningful community impact.

Why You’ll Love This Role:

• Build meaningful connections with patients while improving their access to care.
• Work in a supportive and collaborative environment that values professional growth.
• Be the go-to expert in helping individuals understand and navigate complex insurance systems.
• You’ll make a difference every day as a Medicaid Enrollment Specialist—where your skills and compassion will help transform lives.

JOB RELATIONSHIPS:

• Responsible to the Director of Integrated Health
• Other key internal relationships: case managers, the Data Quality Manager, patient service representatives, and language interpreters
• External relationships with NH Medicaid, NH Marketplace, and local partner organizations.

Requirements

Education:  High School Diploma or equivalent required. 

Experience:  Any combination of 2 years health insurance, social services and/or education

Excellent communication skills.  Preferable bilingual/bicultural in target language.

Summary

Compensation:   The starting rate for this position is $18.00 per hour, which reflects the beginning of the pay scale. At the time of an offer, determination of your rate will reflect your skills and experience as it relates to the position. 

Responsibilities:

• Provides enrollment assistance for uninsured children and adults to access subsidized, low cost and free health insurance programs through the health insurance Marketplace, New Hampshire Granite Advantage Program (Medicaid Managed Care), Medicaid, and the Children’s Health Insurance Program (CHIP).
• Generates weekly reports identifying individuals who are uninsured and provides weekly updates with changes in status or pending items. Submits monthly reports on the number of patients enrolled in Medicaid, NH Granite Advantage, the Marketplace, or sliding scale.
• Reaches out to patients who are uninsured and provides education on health coverage options in a fair, accurate and impartial manner.
• Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Provides information and assistance in a manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities. Communicates through language interpreters or special technology as needed.
• Provides timely referrals to other resources, such as Amoskeag Health Case Managers, the toll-free Marketplace Call Center, or to other state or local entities that can more effectively serve that individual.
• Provides referrals to any applicable office of health insurance consumer assistance or ombudsman to address consumer grievances, complaints, or questions about their health plan, coverage, or a determination.
• Coordinates patient education activities to raise awareness about coverage options on site and at community events
• Attends and successfully completes all required training programs to learn how to use NH-EZ, complete Medicaid and Marketplace applications; participates on ongoing conference calls, webinars, and other professional development opportunities.
• Safeguards data and maintain strict confidentiality of information.
• Accurately completes data entry for enrollment process and reports number of individuals served.
• Updates information about current insurance status into the patient registration system, and scans insurance card (if applicable).
• Assists patient with sliding scale discount if determined to be ineligible for insurance coverage, and updates patient registration system with accurate information about eligibility status and any future dates when that may change (for example, patients, if not citizens, must be in the country a minimum of five years to apply for Medicaid or NH Granite Advantage).
• Other duties as assigned by the manager.

Benefits:

Medical, Dental, Vision, 403B with Company Match, Paid Time Off, Life Insurance, Continuing Education Opportunities and more!