Director of Residential Services

Riverbend Community Mental Health, Inc., one of the largest providers of community-based behavioral health services in New Hampshire, is seeking a full-time Director to provide leadership, program management, and supervision to ensure the safe and efficient daily operation of our Residential Programs. 

Riverbend has three Residential Programs, with two located in Concord, and one located just north of the city, in Boscawen. Each residence is home to between nine and nineteen individuals, providing varying levels of care for adult clients living with mental illness. Staff in the Residential Programs work to support these individuals in attaining goals they have set for themselves. The office for the Director position is based in one of our Concord residences and reports to the Vice President of Clinical Operations.

Essential Duties and Responsibilities:

• Manage all aspects of Riverbend’s Residential programming including provision of housing and services based in the three Riverbend residences.
• Provide leadership in program planning, program operations, and staff recruitment, retention, and professional development.
• Establish and maintain strong working relationship with other area agencies, and partner with community stakeholders to ensure cohesive collaboration and understanding of available services.
• Monitor clinical records to ensure timely documentation of services and adherence to all applicable State, Federal and payer regulations or standards.
• Manage Residential referral list and client admission into the houses
• Oversee ongoing licensing needs pertaining to Riverbend’s residential facilities.
• Establish and monitor program budgets and manage resources accordingly
• Work closely with other Program Directors in the agency to promote client access between programs and effective communication.

Essential Competencies:

• Communication
• Leadership
• Critical Thinking
• Ethical Practice
• Ability to work independently and/or as part of a team

Education and/or Experience Requirements:

• Minimum of a Bachelor’s degree in Psychology, Social Work, or a related field is required. Master's degree preferred.
• Minimum 5 years of experience in mental health service provision.
• Experience providing mental health services in a residential setting preferred.
• Minimum 3 years of supervisory experience is preferred.
• Valid driver’s license, personal vehicle, and auto insurance or access to a reasonable alternative is required.

About Riverbend

Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services. Core services include 24/7 emergency mobile crisis services; counseling services for children, adults, and families; addiction recovery; community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery.  Consider joining our vibrant staff community today!  Let us showcase your talents in a place where you can truly see the value, purpose, and power that your work holds.

About working at Riverbend

This is a full-time position with a competitive salary and an outstanding benefits package including:

• Medical, dental, vision, life and disability insurance
• Flexible spending accounts for medical and/or daycare expenses
• 403(b) retirement plan with company match
• Tuition reimbursement
• 4 weeks of earned time accrued in year 1; higher accrual in future years
• 8 holidays per year
• Employee Assistance Program
• Ample opportunities for training and expanding knowledge and skills
• Business casual attire
• Wellness programming
• Approved site for Federal Public Service Loan Forgiveness Program

COVID-19 Considerations

As the COVID-19 pandemic continues to impact the world, it is our responsibility as healthcare providers to help keep our staff, clients and communities safe.  At Riverbend, we have implemented processes and precautions to help prevent the spread of COVID-19 as well as a mandatory vaccination policy.  Exceptions can be applied for under medical or religious reasons. 

About Concord, NH 

Concord New Hampshire is ranked one of the nation’s top micropolitan (population under 50,000) communities, year after year. Our excellent schools and colleges produce a well-educated workforce, and we are proud to be home to one of the finest health care networks north of Boston (about 1.5 hours south). In addition to our vibrant downtown, business community, and wealth of cultural offerings, the Concord area is the perfect place to raise a family, grow a business, or explore New England’s rich history, culture, and natural wonders.