Direct Service/Child Advocate

Direct Service/Child Advocate

Advocates provide a full range of services to survivors whose lives have been affected by domestic and sexual violence, child abuse, and stalking. Primary job functions include crisis intervention, case management, and referrals to community resources. The Direct Service/Child Advocate supports children and families by providing comprehensive services to help break the cycle of violence through education and action. 

RESPONSIBILITIES

• Provide crisis intervention, advocacy, and follow up support at hospitals, child advocacy centers, schools, and court.
• Provide direct service/crisis intervention, including office interactions, telephone and walk-in coverage, crisis calls and follow up.
• Coordinate trauma informed supports and services, case management, and referrals for minors.
• Network with area court personnel, school, police, DCYF, CAC, social service agencies.
•   Conduct professional training to staff, volunteers, and community partners. Must be capable of delivering presentations, outreach, and education, comfortable communicating with diverse populations individually and in large groups.
• Participate in organizations collection of data and maintaining client files in accurate, complete, and timely manner.
• Knowledge of technology and social media specifically used by children and youth.
• Co-facilitate child and youth groups as needed.
• Maintain all necessary documentation for program and position.
• Work flexible hours and provide after business hours support to clients as 
• needed.
• Provide and / or assist clients in managing transportation needs.
• Participate in agency wide meetings and events.
• Provide office and shelter coverage.
• Other duties as requested.

Minimum Qualifications

• Bachelor’s degree or equivalent life/work experience.
• Effective communication skills; strong verbal and written communication skills.
• Ability to intervene in crisis situations and remain calm.
• Able to maintain client confidentiality.
• Understanding of issues related to domestic, sexual violence and stalking. 
• Adequate computer skills, proficient in Microsoft Office: Word, Excel, Outlook as well as the ability to work in and learn other data collection systems.
• Ability to work independently and as a team.

Job Functions

• Successful completion of 30-hour Confidentiality Training in accordance with NH RSA 173-C.
• Reliable transportation, valid driver’s license, and vehicle insurance coverage.

Physical Demands

• Employee may be required to sit or stand frequently for long periods of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•  

STATUS OF POSITION

AT WILL

FULL TIME: 40 HOURS PER WEEK

NON-EXEMPT

REPORTS TO: Executive Director and Client Services Coordinator

Disclaimer

The above statements are intended to describe the general nature and level of work expected for this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.