Development Coordinator

Employment Title: Development Coordinator

Supervisor Title: Development Director

Employment Classification: Exempt

Employment Type: Full-time, year-round

Average Hours Worked:   40Weekly, 80 Bi-weekly, 2,080 Annually 

Compensation: $45,000 to $50,000 Annual Salary, dependent upon experience 

Paid Time Off: Twelve holidays, ten vacation days, seven sick days, and two personal days

Employer-sponsored Benefits: Health, dental, vision, life, disability, flexible spending, and 403(b)

Supplemental Benefits: An 8-person SLNSC membership, retail, program, cruise discounts, training, and professional development support. 

Position Summary & Purpose

Squam Lakes Natural Science Center (SLNSC), a 501(c)(3)  non-profit organization, seeks a results-oriented Development Coordinator to join our development team. Reporting to the Development Director, this essential role manages and oversees the membership enrollment and renewal process, spearheads fundraising event management, and supports the development team.

A qualified Development Coordinator will be a polished professional capable of managing fundraising activities, membership recruitment, and retention efforts. This role is responsible for the accurate and timely processing of new membership applications, managing all renewing memberships, maintaining accurate membership details in our two databases. This role is also the lead events facilitator, responsible for planning and executing our two significant fundraising events over the summer. Additional responsibilities include generating reports to track progress toward goals, and assisting in processing donations and donor acknowledgment letters as needed.

This full-time, year-round, in-person position requires occasional weekend and/or evening hours for special events. The Development Coordinator supports the Development Team's strategic priorities to engage, cultivate, and steward donors and members. The role may require helping with additional development and fund-raising-related projects as needed.

Role Responsibilities

Development

• Enter donations into the tracking spreadsheet and maintain the donor database integrity
• Update the database in coordination with the development team members
• Process donation transactions and acknowledgment letters/postcards
• Run development reports as needed/requested
• Assist with the production of annual fund solicitations
• Assist with management of upper-level donors (stewardship)

Membership

• Manage membership program for thousands of households, businesses, and libraries
• Answer telephones and handle membership requests over the phone
• Interact with members in person, when members have inquiries or need assistance
• Develop and implement acquisition, engagement, and retention strategies to meet budget goals
• Process member applications and renewals, respond to inquiries, provide information to members
• Manage member appeals and other related traditional and digital communications
• Create and coordinate on-site special membership-related events
• Enhance existing programs and member experiences to ensure members are satisfied
• Maintain and update the membership databases in TAM and Little Green Light
• Increase community access to the Science Center through oversight of free and low-cost programs
• Analyze and evaluate membership program performance
• Assist with front-line membership sales and service during periods of high attendance. 

Events

• Plan and execute two summer fundraising events in coordination with the Development Director and the Events Committee
• Manage the vendor contracts, invoices, logistics, and event details
• Develop and oversee the event budgets; food and beverage, tents, tables, décor, etc.
• Assist with planning, managing, and executing stewardship events
• Preparing and remitting invitations, letters, emails
• Attend and interact with event participants; maintain guest lists and notes from events
• Maintain data for stewardship and cultivation events; enter data into the fundraising database.

Education 

• A high school diploma or equivalency is required.
• An Associate or Bachelor's Degree is preferred

Knowledge and Skills

• Experience working with a non-profit is preferred, but not required.
• Excellent administrative, organizational, communication, interpersonal, customer service skills.
• Collaboration skills; capable of working effectively with various stakeholders.
• Strong budgeting/cost-management skills and the ability to maximize impact on a limited budget.
• Able to work independently and collaboratively while managing multiple projects, and deadlines.
• Strong Microsoft Office skills required; advanced Excel experience preferred.
• Proficiency with donor data management software programs, databases, and point-of-sale systems
• Commitment to data integrity management and confidentiality of data.
• Familiarity with the Little Green Light Donor Management System for Non-Profits would be helpful.
• Knowledge of  TAM The Assistant Manager point-of-sale system, would be helpful. 

Physical Requirements

• Ability to read, write, and communicate verbally on the phone, in person, and online.
• Sitting or standing: Remaining seated or standing for long periods.
• Walking: Moving around the office to access files, printers, etc.
• Using hands and fingers: Handling or feeling objects, keyboard, phone, and printer controls.
• Operating a computer: Constantly using a computer and other office equipment.
• Lifting or carrying: May need to lift up to 15-20 pounds; set up & break down special events.
• Pushing, pulling, or reaching: Moving objects, pushing them away, reaching overhead.