Customer Service and Business Manager

Posted By
Worcester, MA
Job Type
Salary Type
Salary Range
$45,000 - $59,000

About the Organization

You may be the missing teammate we are looking for!

Our ability to provide exceptional client services hinges on the people we invite to join our team. As one of the largest human services nonprofits in New England, we employ hundreds of staff who are devoted to building strong communities, one person at a time.

In order to serve our diverse clients, we are seeking individuals who are looking for more than a job who want to help every member of our community thrive.

There is much work to be done to ensure that every child, senior, refugee, person with disabilities, or teenage mom is empowered to reach beyond life’s challenges and thrive. In order to help people become their best selves, we need to provide a support system that consists of a strong, caring, and talented team. 

About the Job


Language Bank, member of Ascentria Care Alliance is a nonprofit social enterprise providing interpretation and translation services. We are looking for an energetic problem solver with strong data and reporting skills. The Data and Customer Service Coordinator will be responsible for account management and customer experience for healthcare industry providers, school systems, courts, state institutions and more. You will provide training to new and existing clients on how to use the scheduling platform to access services such as in-person, over the phone interpretation and document translation. As a key member of the team, you will work closely with the leadership team on strategies to maximize the use of our services and acquire new  business. The Data and Customer Service Coordinator  will be responsible for generating and analyzing data and will address any potential discrepancies for services billed. 

The ideal candidate will have strong customer service skills, an entrepreneurial spirit, accuracy in analyzing data and using it to improve the business performance. You will need a passion for helping others and ability to support the program’s mission to Understand and be Understood!

Qualifications: Microsoft Excel, Bachelor Degree, Bilingual.

Who are we? 

Ascentria Care Alliance is a nonprofit organization that has spent the past 150 years helping people in need. We empower people of all backgrounds to rise together and reach beyond life’s challenges by building stronger communities and helping people move forward together. Click here to learn more

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ascentria we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Company Benefits

  • Medical
  • Dental
  • Vision
  • FSA and dependent care account
  • 3 Weeks PTO and 9 Holidays!
  • Tuition Assistance
  • And many more!

Ascentria Care Alliance celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, pregnancy, status as a veteran, sexual orientation, gender expression or identity, or any other legally-protected category. Candidates who identify as BIPOC, multilingual or have lived experience with immigration or human services are encouraged to apply. 

How to Apply