Case Manager

Posted By
Location
Nashua, NH
Job Type
Full-time
Salary Type
Annually
Salary Range
$45,000 - $51,000

About the Organization

Nashua Soup Kitchen & Shelter (NSKS) provides food, shelter, and related services to vulnerable individuals and families in the Greater Nashua Region in a dignified and sustainable manner with the goal of helping clients on the path to economic security and stable housing. Our services include a soup kitchen and food pantry, an emergency shelter for families and individuals, assistance in seeking and retaining employment and housing, education and training, emergency financial assistance, and a wide range of other programs.

For more than 40 years, the Nashua Soup Kitchen & Shelter has been providing emergency services to very low-income individuals and families in the Greater Nashua area. Over that time, we’ve developed a strong reputation for compassionate service that respects the dignity and aspirations for everyone involved in the provision of care, especially those receiving care, while remaining flexible to meet the changing needs of our communities.

 

 

 

About the Job

Description

The Case Manager is responsible for assisting NSKS in providing case management and financial assistance to the low-income and homeless population in the Greater Nashua area including the Hispanic Community, as well as to the broader community.

ESSENTIAL JOB FUNCTIONS*

  • Provide individualized client support, using evidence-based case management tools, by helping each client develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing.
  • Advocate for and assist clients in navigating the service delivery system, providing information and referral services as needed, and serving as a liaison with various social service agencies, including mental health clinics and hospitals, to ensure receipt of appropriate clinical and social services.
  • Maintain consistent contact with clients based on assessed needs, program policies, and funding guidelines. Client engagement will include home visits once housed. Client visits may include engagement on the streets, in parks, in encampments, abandoned buildings, etc., prior to housing.
  • Work collaboratively with case management professionals concurrently supporting clients to ensure ongoing coordination of services.
  • Work collaboratively with Outreach team members to provide on-call coverage, support surge capacity for encampment activities, surge capacity for disaster shelter coverage, and staff occasional street outreach events.
  • Develop and coordinate client care plans involving outreach staff and shelter staff in coordination with the Director of Housing Services and Programs.
  • Participate in community meetings and other activities as requested by supervisor or agency leadership.
  • Maintain accurate client documentation in Homeless Management Information System (HMIS) database in compliance with agency, COC, and HUD guidelines and expectations. Ensure all case files and other records strictly comply with policies, regulations, and procedures.
  • Demonstrate care and develop significant trust with clients while maintaining strong boundaries in client relationships.
  • Provide crisis intervention as needed.

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in Human Services or equivalent
  • Bilingual Spanish-English preferred
  • Excellent written and verbal communication skills
  • Basic computer knowledge
  • Strong interpersonal skills and the desire to thrive in a collaborative team-based environment
  • Three or more years of experience providing case management with individuals or families experiencing homelessness or related fields either associated with degree program or independently.
How to Apply

Please send cover letter and resume to: Employment@NSKS.org