Business Operations Manager

New Hampshire Businesses for Social Responsibility (NHBSR) is a dynamic, member-driven nonprofit dedicated to building a more sustainable and prosperous New Hampshire for all. We inspire, educate, and support businesses to embrace social and environmental responsibility, fostering a community that values both profit and purpose. As a small, fully remote team, each staff member plays a vital role, wears multiple hats, and plays a crucial role in collaborating closely to achieve our mission.

Position Summary

NHBSR is seeking a highly organized, detail-oriented, and proactive Business Operations Manager to join our close-knit, fully remote team of four. This multifaceted role is essential to the smooth functioning of our daily operations, financial health, member relations, and program support. The ideal candidate will be comfortable working independently in a remote environment, possess strong financial/bookkeeping skills, demonstrate proficiency with QuickBooks Online, and have experience in HR/payroll administration. A collaborative spirit and a passion for supporting a mission-driven organization and its members are essential.

This position is full-time. At this time, we are unable to offer a relocation package as part of this role. The position will work from their home office and will travel throughout New Hampshire and Maine as needed, with appropriate travel expense reimbursement.

Key Responsibilities

Financial Management (Approx. 30%)

• Manage all daily financial operations, including accounts payable, receivables, expense reimbursements, member/sponsorship dues,  invoicing, follow-up on overdue invoices, and collections in a cloud-based environment using QuickBooks Online. 
• Collaborate remotely with the bookkeeper to ensure accurate and timely financial data and reporting.
• Prepare monthly financial reports for the Executive Director and Board of Directors.
• Support annual 990 preparation and provide necessary documentation.
• Ensure compliance with all relevant financial regulations and internal policies.

Grant Management & Reporting (Approx. 15%)

• Track and manage all active grants, including deadlines, deliverables, and budgets. Maintain accurate records and collaborate with staff to prepare timely and accurate grant reports for funders and narrative updates in collaboration with the Executive Director.
• Support the development and refinement of internal grant management processes and tools for a remote team.

Human Resources & Payroll Administration (Approx. 15%)

• Process payroll, W-2s, and manage employee benefits (like IRA contributions) using online platforms. 
• Maintain confidential digital employee records, support HR policy updates, and serve as the primary point of contact for employee HR/payroll questions.
• Collaborate with the Executive Director on HR policy updates and compliance.

Operations, Program, and Member Support (Approx. 40%)

• Oversee general administrative functions, including managing digital files, organizing shared drives, and maintaining online office systems.
• Collaborate with staff to manage aspects of event planning, logistics, execution, and post-event follow-up.
• Maintain and update organizational databases (e.g., CRM for members/contacts).
• Provide administrative support to the Executive Director and team, assist with implementing and tracking core programming.
•  Provide excellent customer service to members, proactively engaging them to ensure satisfaction, encourage participation, and support retention.
• Contribute to the development and refinement of operational policies and procedures to enhance efficiency in a remote work environment.

Qualifications

• Proven experience (3+ years) in a financial, operations, or administrative role, preferably within a nonprofit or small-team environment.
• Demonstrated expertise in QuickBooks Online is essential.
• Strong understanding of basic accounting principles and financial record-keeping.
• Experience with grant management, including tracking grant budgets and supporting financial and narrative reporting.
• Experience with payroll processing, W-2s, and retirement plan (IRA) administration.
• Experience in customer service, member relations, or client support is highly desirable.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities, meet deadlines, and work effectively both independently and as part of a small, remote team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and comfort with learning new software/platforms.
• Exceptional written and verbal communication skills, with the ability to communicate clearly in a remote environment.
• Proactive, resourceful, and a problem-solver.
• Ability to interact professionally and positively with diverse stakeholders, including board members, partners, and the public.
• A passion for sustainability, corporate social responsibility, and the mission of NHBSR.

Preferred Qualifications

• Experience with CRM software (e.g., Salesforce, HubSpot).
• Some familiarity with marketing/communication tools (Constant Contact).
• Experience or desire to work in a mostly remote environment (with few in-person meetings) where adaptability and self-motivation are key.