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Critical Time Intervention Coach

Lakes Region Mental Health Center

Lakes Region Mental Health Center (LRMHC) is the community mental health center serving Belknap and southern Grafton Counties. We provide services to 24 surrounding towns, and nearly 4,000 patients each year. A non-profit, private corporation founded in 1966, Lakes Region Mental Health Center is governed by a volunteer Board of Directors dedicated to our mission.  We provide integrated mental and physical health care to children, adults, elders and their families who are living with – and recovering from- mental illness and/or emotional distress. Our dedicated professionals provide the highest quality of healthcare and collaborate with many other organizations in the region to improve access to care and meet the mental health needs of the community. By working in partnership with other health care providers, hospitals, law enforcement, corrections, courts, school districts, social workers and public health officials, we are able to provide a continuum of care for our patients and improve the quality of life in the Lakes Region.

Critical Time Intervention (CTI) is an evidence-based care transitions approach that has been shown to drastically reduce psychiatric inpatient and emergency department readmission rates.  The CTI Coach will provide intensive active outreach to patients to provide support and build rapport.  Will also provide collaboration with community entities to support referral networking.



Bachelor’s degree in Social Work, Psychology, Counseling or related field.  Associates degree and/or lived experience may be substituted.


One to two years experience with providing behavioral health services to include experience with social determinants of health and NH systems of care.

License/Certifications:  Driver’s license.  Able to pass LRMHC criminal records and motor vehicle screening.   Must maintain personal auto insurance at a level commensurate with agency requirements



Generally works Monday through Friday with occasional requirements to cover emergencies after hours.


Under the supervision of the Director and adhering to the agency’s policies and procedures, the CTI Coach performs the following functions:



    Partner with the patient and with community service providers to identify barriers and enact comprehensive plans with appropriate connections to support stability and safety in the community
    Coach individuals through their recovery, and refer to concrete services.
    Provide service linkages and identify and address social determinants of health deficits.
    Document activities, service plans, and required metrics in the prescribed electronic health record, as identified by the agency.
    Rapidly engage referred patients to facilitate enrollment by meeting with potential patients and appropriate collateral contacts predischarge.
    Face to face contact with patient on the day of discharge to support and assess primary needs and barriers.
    Provide frequent home visits and frequent visits with collaterals and existing support.
    Assist patient in acquiring new supports, provide support and education to patient and supports/caregivers
    Strengthen supports to community providers through direct and collateral contacts.
    Engage with and support primary supports to promote attendance at treatment appointments, with progressively less of a direct support role as longer term services take hold
    Monitor and observe operation of support network, mediate conflicts between patient and supports/caregivers and help modify network as necessary and encourage patient to take more responsibility.
    Ensure that all long-term services remain in place and that there are no impending, avoidable disruptions
    Performs other duties as assigned.
    Attendance is an essential function of this position.

The individual must possess the knowledge, skills and ability noted below or be able to explain and demonstrate how the individual can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities.  Must also possess the necessary physical capacities, with or without the aid of mechanical devices or other forms of accommodation, to safely perform the primary functions of the job.

    Working knowledge of diagnosis, treatment planning, medications, counseling and crisis intervention techniques.
    Must be able to establish a rapport with the patients.  Must treat all patients with dignity and respect.
    Ability to organize work-load so that his/her clinical and administrative duties are completed in a timely and thorough manner without the need for direct supervision.
    Understands the LRMHC mission and applies this knowledge productively to shape internal policies and external contacts.
    Must be capable of working closely with other agency staff to expand the knowledge of mental health services both within the Child and Family Team and across to other programs.
    Must be able to develop strong working relationships with external services.
    Must have basic computer skills, and strong verbal and written communication skills.
    Must have the ability to read and analyze data and reports.
    Must be able to tolerate periods of heavy workload, to include long working hours and the balancing of conflicting demands


How to Apply:

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Salary Type: No salary data provided
Salary Minimum: 0.00
Salary Maximum 0.00
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Date Added: July 25, 2022

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