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Front Desk Supervisor
The Seacoast Mental Health Center (SMHC) is one of ten NH state-designated community mental health centers.
The mission of SMHC is to provide a broad, comprehensive array of high quality, effective and accessible mental health services to residents of the eastern half of Rockingham County. Communities included in our catchment area are: Brentwood, Deerfield, East Kingston, Epping, Exeter, Fremont, Greenland, Hampton, Hampton Falls, Kensington, Kingston, New Castle, Newfields, Newington, Newmarket, North Hampton, Northwood, Nottingham, Portsmouth, Raymond, Rye, Seabrook, South Hampton, and Stratham.
Last fiscal year we provided services to nearly 5900 children, adolescents, adults, and families.
We are mandated to provide evaluations and treatment for severe and persistent mental illnesses, such as bipolar disorder and schizophrenia, as well as depression, anxiety and other mental health illnesses to children, adolescents, and their families; adults; as well as to the distinct elderly demographic. We exist to help our clients reach their sustainable recovery goals regardless of their ability to pay. In order to better meet the community’s needs and our own client’s needs, in 2017 we expanded our Substance Use Disorder Treatment Services to include Medication Assisted Treatment (Suboxone).
Some of our service lines are loss leaders, cannot be sustained through reimbursement, and are entirely grant, sponsorship or donation funded.
Services include but, are not limited to: individual and group therapy; couples and family therapy; psychiatric services; specialized services for children, adolescents, adults, elders; psychological and neuropsychological assessments and testing; support services, including targeted case management, supported employment, and community/home-based services; and consultation/educational services for community organizations and businesses to name a few. In addition, we manage a 24/7 supervised group home for 8 adults who have a serious and persistent mental illness who are unable to live independently.
Emergency Crisis Intervention and Stabilization services are available 24 hours a day, seven days a week, 365 days a year. These services are provided on an outpatient basis by our emergency clinicians and our staff psychiatrists. We also see Emergency Services patients in the Emergency Room at Exeter Hospital.
Our goal is to offer services that empower a family unit and/or an individual to build upon health, community, and resilience within a collaborative treatment model. From identifying emerging needs and creating services to meet those needs, to collaborating with local organizations to improve the delivery of our mental health services, we create an extensive support system for individuals that we serve.
Numerous obstacles continued to challenge the mental health and substance use disorder systems of care in FY19. Healthcare workforce shortages, waitlists for inpatient and outpatient services, increasing suicide rates, and the ongoing Opioid crisis are only some of the hurdles we at Seacoast Mental Health Center (SMHC) faced to serve those who need our care.
We used these challenges as inspiration to make many operational and process changes that enhanced our ability to provide more accessible and comprehensive care to our clients.
However, identifying who is in need is not enough. We spent most of the year working to develop policies and changes to workflows that would be necessary to launch one of our biggest initiatives to date. “Our Access Redesign process” reduces or removes one very large barrier to care – waiting for a first-time intake appointment. Through this new process individuals who call seeking care will have the option of being seen in a matter of days rather than weeks or months. We have added a new team of staff to provide these first-time appointments and opened time in existing clinical schedules to take new clients. We are excited about eliminating the long waits for individuals and families to access services and begin their recovery journey.
Our commitment to continuing our efforts to reduce barriers and improve access to care will continue. We could not do any of this without the strong support we have from members of our community and our incredibly dedicated staff and Board. Thank you.
We invite people to visit our website at www.smhc-nh.org, and to read our annual report, which may be found on our website. We also have a strong prescence on Facebook, Twitter, LinkedIn, and Instagram. Addionally, we welcome interested companies or individuals to contact our Community Relations department to schedule a tour or in person meeting.
If you are interested in a rewarding job and a supportive culture, as well as, being part of an organization that rates the highest in the state for consumer satisfaction, Seacoast Mental Health Center, Inc. has openings for a Front Desk Coordinator to join our team!
At Seacoast Mental Health Center, we provide hope and promote recovery for children, adolescences, adults and their families in the Eastern half of Rockingham county. The rising demand for mental health and substance use disorder services offers immediate employment opportunities
If you like making a difference in your community and are passionate about working in a non-profit organization, Seacoast Mental Health is an excellent choice!
The Front Desk Supervisor provides direct supervision of the front desk staff and evening receptionist and guidance and support to front desk back ups.
Seacoast Mental Health Center, Inc. offers a generous compensation package including paid time off, health and dental plans, retirement account match, etc. We are an Equal Opportunity Employer, and we value the diversity of our community.
This position requires that you be vaccinated against COVID-19, unless you apply for and receive an exemption to this requirement for a religious or medical need.
A minimum of two years related experience required.
The major duty of the Front Desk Coordinator is to operate the switchboard and greet clients at the front desk in the lobby of the Sagamore Office.
1. Switchboard - Receive, screen, and route all incoming phone calls. Coordinate phone service and equipment needs and problems with the Facilities Coordinator and/or the Chief Information Officer, and the appropriate phone service.
2. Scheduling - Maintain daily schedules for all Sagamore Office clinical staff and ensure that daily transaction forms are initiated from the master schedule. Responsible for greeting clients and collecting payments as they arrive for their appointments.
3. Payments and Information Verification - Responsible for verifying, and updating as necessary, address and payer information for each client at time of check-in and collecting any payment due on each client’s account. Payments are to be posted to the appropriate account on the Lavender & Wyatt Human Services software.
4. Coverage - Responsible for ensuring that the front desk is adequately covered at all times. Responsible for training back-up staff and scheduling back-up staff as necessary.
5. Crisis Calls - Must be able to assess crisis calls, both via the phone and on a walk-in basis, must refer to the "on-call" ACT clinician appropriately. In addition, the front desk must always know who is "on-call", and must relay that information to the answering service when necessary.
6. Opening & Closing - The Front Desk Coordinator is responsible for opening the Sagamore Office for business in the morning, and for ensuring that the entire building is closed properly in the evenings. This includes locking all outside entryways, turning off lights, and putting the switchboard on "call-forwarding" to the answering service.
7. Evening Reception - The Front Desk Coordinator is responsible for hiring and providing adequate supervision and training for the evening receptionist who must work independently.
Interested candidates can apply on Seacoast Mental Health Center's website at: https://smhc-nh.org/careers/job-openings/
Portsmouth
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