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Care Services Coordinator

ALS Association of Northern NE

The Care Services Coordinator is responsible for the delivery of The ALS Association New England Territory programs within a designated area – this position covers New Hampshire and may include additional geographic areas as assigned; knowledge of case/care management of diverse and complex cases for a terminally ill population or related programs is desirable.

The Care Services Coordinator is a health and human services professional, such as a social worker, case manager, nurse, or allied health professional.  Experience related to ALS symptoms, progression, and care issues is preferred. A Care Services Coordinator assists those diagnosed with ALS and their caregivers in attaining their maximum functional potential. A Care Services Coordinator strives to respect the individual's autonomy and delivers care coordination and support services with sensitivity to preserve the dignity and respect of each individual. The Care Services Coordinator is a guide and resource for families living with ALS.

The Care Services Coordinator for The ALS Association New England Territory works under the supervision of the Care Services Manager to plan, develop, implement and evaluate all client services and programs to ensure that our organization fulfills its mission while providing programs that improve the quality of life for those living with this disease; acts as a liaison between patient/family, healthcare personnel, and community resources to ensure necessary care is provided promptly and effectively.

  • Bachelor’s degree, Masters preferred, in public health, social work, or related area and minimum of two years of experience in health care or community service/relations setting, which include assessments, care plan, ongoing advocacy, and high level of performance.
  • Knowledge of clinical and ethical regulations.
  • Proficiency with Microsoft Office suite and an understanding of databases.
  • Personable, yet professional and confidential.
  • Commitment to the organization, accuracy, attention to detail, highly efficient, and conscientious about thorough follow-up.
  • Solid reasoning, critical thinking, and problem-solving abilities.
  • Skilled communicator with superior interpersonal, verbal, and written skills.
  • Able to handle confidential information and maintain high confidentiality.
  • High degree of initiative, self-motivated, resourceful, and reliable.
  • Ability to manage multiple projects/cases simultaneously.
  • Team player who enjoys interaction with professionals, peers, volunteers, and those served by the organization.
  • Must have and maintain a valid drivers’ license.
  • Ability to sit for long periods.
  • Ability to move about to retrieve files and receive clients.
  • Ability to transport and deliver light medical equipment, i.e., portable wheelchairs
  • Remote position for the majority of the time. While not required, central New Hampshire is preferred.

Program Delivery and Measurement –

  • Performs, under the general supervision of Care Services Manager, routine to moderately complex care management activities and patient advocacy across the continuum of care to facilitate and promote quality of life and minimize fragmentation of health care delivery; manages an assigned caseload of approximately 75-100 clients.
  • Must be able to travel and cover the assigned territory.
  • Care Services Coordinator duties, but are not limited to, conducting home assessments visits- both in-person and virtual, delivering and picking up durable medical equipment (must be able to lift to 30lbs), developing care plans, outreach, and enrollment of clients.
  • Works collaboratively as liaison and team member at ALS Clinics and ALSA Certified CentersSM to ensure effective communication and continuity of care for patient services.
  • Perform patient assessments, advocacy, clinic visits, clinical coordination, family education and conferences, and other related areas.
  • Identifies and coordinates short and/or long-term needs of routine and chronically ill patients and their families using established programs, policies, procedures, and guidelines.
  • Assesses the client to identify any limitations which may impede their daily living; record case notes on a timely basis; develop a care plan and advocates for the coordination of social/health services.
  • Plans and facilitates monthly support group(s) for clients and families; leads/facilitates discussions; schedules for professional/expert topic-specific speakers.
  • Provide educational programs and act as a resource to the community and other staff.
  • Primary accountabilities include meeting or exceeding customer expectations through systems development and evaluation, program planning, and resource management.
  • Administrative functions – Ensure that all materials provided and utilized are in accordance with ALS Association policy and best practices; maintains confidential document and computer-based files of clients’ information and retrieval system for interrelated files and records; maintain; prepare regular reports of activities; proofreading, detail-oriented and ability to format letters, memoranda, and reports using Microsoft Office programs.
  • Polished professional demeanor, excellent interpersonal skills in dealing with all staff, Board members, organization clients, private corporations, and/or public offices; excellent organizational and time management skills.
  • Other projects as assigned.
  • Provides in-service education programs to a local hospice, home health agencies, hospitals, skilled care facilities, and other state social service agencies.

Other Responsibilities:

This position requires travel within a designated area. May require travel outside of New Hampshire for regional or national meetings. This position will require the use of an employee’s automobile, which should be dependable and have adequate insurance coverage. Working hours may include evenings and weekends, outside regular office hours.

Job Location:

Remote in NH

Date Added: May 11, 2022

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