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Associate Director, Acute Care Services

Greater Nashua Mental Health

Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children.  As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services.  Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care.   We believe that by respecting people as they are, we can help them to become all that they wish to be.

Job Summary:

Greater Nashua Mental Health is looking for an Associate Director to join our Acute Care Services Team! In coordination with the Acute Care Services Director, the Associate Director coordinates GNMH's delivery of acute care, including the emergency services, Rapid Response, and Assertive Community Treatment (ACT) programs.  The Associate Director provides clinical support and evaluation for patients who need screening, crisis evaluation, or a targeted need for assessment and consultation of dispositions (internal or external). 


Duties & Responsibilities:

  • Works in close collaboration and cooperation supporting the Acute Care Services Director providing operational and clinical oversight and supervision to the Acute Care Services Department.
  • Works in collaboration and cooperation with other departments and other multidisciplinary agency staff in efficiently providing crisis interventions and triaging clients to the appropriate level of care, while following agency policies and procedures.
  • Develops, participates in, and supervises a system for providing phone/face-to-face "walk-in" crisis intervention and stabilization services during normal agency (daytime) hours.
  • Supervises 24-hour (after hours) phone crisis services and ensures follow-up contact is made to persons not connected to treatment at GNMH.
  • Assesses client crisis state/immediate needs and level of urgency, and selects a mode of intervention in relation to suicide risk, violence potential, current level of coping, mental status, support system, and need for medication.  Triages to the appropriate level of care being sure to consider crisis housing, brief hospitalization, IEA, CD revocation, or referral for outpatient treatment.  If immediate referral to outpatient care is appropriate, ensures that client is referred to the appropriate program and followed through until he or she is connected to ongoing providers.
  • Provides emergency consultations/information and evaluations to various other community agencies and organizations such as the police, prison personnel, etc. when appropriate and/or resources allow.
  • Supports MCRT Rapid Response Program Manager and Coordinator and to ensure that clients receive timely and effective care while practicing ethical standards and behaviors.
  • Maintains appropriate records and documentation as outlined in agency policies and procedures.
  • Seeks to improve the quality of services and continues to advance individual skills and professional development.
  • Explores opportunities for program development, including, expansion of existing emergency services/acute care services, develops mobile crisis response teams, advances respite options, improves utilization of peer support, and expands acute residential treatment programs. 



  • Master’s Degree in Psychology, Clinical Mental Health, or Social Work.
  • 2-3 years of related work experience.
  • Must be licensed in the State of NH (LICSW or LCMHC).
  • Ability to build rapport and interact with broad range of clients, including severe and chronic populations.
  • Ability to interface with various community agencies/organizations and multidisciplinary staff. 
  • Leadership ability in work setting.  Flexible, willing to learn, and anticipates the clinician and administrative needs of self and staff.
  • Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
  • Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, and be flexible with regard to workload and assignments.
  • Ability to exercise judgment.  Ability to problem solve and exercise judgment.


Why Join Us:

GNMH was voted the Number 1 Mental Health Provider in the Nashua area’s Best of 2021 contest! We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:


  • Choice of 2 health insurance plans
  • Health Reimbursement Arrangement
  • Health Plan Opt Out Benefit
  • Health Savings Account
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Group Life and AD&D Insurance
  • Short and Long Term Disability
  • Accident & Critical Illness Insurances
  • 403b Retirement Plan with Agency Match
  • Employee Assistance Plan
  • Generous Earned Time Off
  • Paid Extended Sick Time
  • 10 Paid Holidays
  • Bereavement Leave
  • Tuition Reimbursement
  • Supervision towards Clinical Licensure
  • Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
How to Apply:

Apply online by visiting:

Job Location:


Date Added: January 13, 2022

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