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Medical Records Assistant

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.

Job Summary:

In collaboration with the Medical Records Manager, the Medical Records Assistant is responsible for all facets of medical records management.

Job Relationships:

  1. Responsible to the Medical Records Manager.
  2. Works closely with the Medical Director, Providers and Office Personnel.


  1. Ensure that medical records are maintained in order that they are readily accessible for client care.
  2. Manage release of medical information from the medical record, in accordance with established protocols, assuring compliance with confidentiality and other laws and regulations.
  3. Responsible for the everyday maintenance of Electronic Medical Records.
  4. Ensure that documents faxed to Medical Records are distributed to appropriate staff and/or scanned into Logician.
  5. Assist in the scanning and importing of scanned documents using Docutrak.
  6. Ensure that all documents sent via e-mail connection are imported into Logician and routed to appropriate provider.
  7. Assist in organizing the content of the medical record in an efficient way to allow for ease of use and information gathering activities (i.e., audits).
  8. Ensure that reports, client information and all miscellaneous information are filed appropriately, after review, into the chart in a timely manner.
  9. Responsible for the storage of active and non-active records.
  10. Attend and participate in staff meetings and other Health Center meetings as directed. If absent, responsible for reading minutes of meetings and signing the documentation.
  11. Attend mandatory safety-related and infection control in-services as designated by the Senior Management Team.
  12. Assist the Medical Records Supervisor with training and orientation of new medical records staff.
  13. Assures inventory of medical records supplies.
  14. Sensitivity to cultural diversity of population being served.
  15. Other responsibilities assigned by supervisor.


In addition, individual must possess these knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to posses the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.


  1. Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.


  1. Ability to express or exchange ideas by means of the spoken word.


  1. Ability to receive detailed information through oral communication and make fine discrimination in sound.


  1. Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations. Excellent listening skills.


  1. Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects. Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.


  1. Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.


  1. Excellent written, verbal communication and social skills.


  1. Ability to endure periods of heavy workload or excessive stress.


  1. Ability to wear equipment such as safety glasses, gowns, etc.


  1. Knowledge of database and spreadsheet software systems. Computer skills preferred and basic financial skills, as well as analytical skills for trend and situational analysis desired.


  1. Ability to transport self to meetings, event and affiliated vendors.


  1. Not substantially exposed to adverse environmental conditions.


  1. Based on the mental requirements of the position, please check below the ADA statement that best fits the position. Choose ONLY ONE from below:


  • Requires the ability to understand and follow simple instructions and to use simple equipment involving few decisions.


  • Requires the ability to perform repetitive or routine duties working from detailed instructions and understand procedures. Requires the making of minor decisions.


  • Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures. Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice.


  • Requires the ability to plan and perform a wide variety of duties requiring general knowledge of policies and procedures. Requires considerable judgment to work independently toward general results, devising methods, modifying or adapting standard procedures to meet different conditions, making decisions based on precedent and policy.


  • Requires the ability to plan and perform difficult work where only general methods are available. Involves highly technical or involved projects, presenting new or constantly changing problems. Requires outstanding judgment and initiative in dealing with complex factors not easily evaluated, also making decisions for which there is little precedent.


  • Requires the ability to plan and perform complex work that involves new or constantly changing problems where there is little accepted method or procedure. Involves participation in the formulation and carrying out of policies, objectives and programs for major divisions or functions. Considerable ingenuity and exceptional judgment required to deal with factors not easily evaluated, interpret results and make decisions carrying a great deal of responsibility. Direct and coordinate the work of subordinate supervision in order to attain objectives.



  1. Education/Training: High school diploma or GED.
  2. Experience: Minimum 2 years work experience, preferably in a social service or health care environment.
  3. Knowledge/Skills: Well-organized, self-directed, the ability to learn quickly.                          
Job Location:


Date Added: January 13, 2022

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