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Case Manager, Deaf and Hard of Hearing Services

Greater Nashua Mental Health

Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children.  As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services.  Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care.   We believe that by respecting people as they are, we can help them to become all that they wish to be.

Job Summary:

Greater Nashua Mental Health is looking for a full-time Case Manager to join our Deaf and Hard of Hearing Services Team! The Case Manager is responsible for direct support, education, and outreach to a caseload of adults diagnosed with a severe mental illness, while managing cases.  The Case Manager meets with individuals within their natural environments, provides community-based services to support the conditions for mental health treatment, crisis intervention, and education; assists in removing barriers to improving functioning so that optimal recovery can be obtained.


Duties & Responsibilities:

  • Provides clinically and linguistically appropriate services to individuals who are Deaf and hard of hearing for a percentage of time per week as appropriate for position and as directed by supervisor.
  • Provides community-based services in accordance with specific prescribed needs in the case management care plan, which are developed collaboratively with eligible/certified clients, including, but not limited to, case management, functional support, crisis intervention, advocacy, treatment coordination with other service providers internally and externally, and providing education on supporting Deaf and hard of hearing individuals.
  • Ensures that the client's rights are upheld.
  • Completes all treatment plans, Adult Needs and Strength Assessments (ANSA), and Case Management Care Plans (CMCP) by due date listed in EMR.
  • Completes all Quarterly Reviews within a two-week window of the end date of the quarter being reviewed.  Completes all other documentation within 3 business days (with first day being date of service/completion).
  • Prepares for and attends all meetings as assigned by supervisor; meetings may include team meetings, community-based staff members' meeting, department meeting, individual supervision meetings, etc.
  • Supports the team in outreach, special projects, and the provision of consultation/education to GNMH employees, other agencies, and the community.
  • Manages and responds to email, voicemail, etc. in a timely and professional manner.



  • Bachelor’s Degree in Human Services, Social Work, Psychology, Deaf Studies or Sign Language Interpreting.
  • 1-2 years of related experience.
  • Fluent in American Sign Language (ASL).
  • Knowledge of resources available to Deaf and hard of hearing population.
  • Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
  • Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, and be flexible with regard to workload and assignments.
  • Ability to exercise judgment.


Why Join Us:

GNMH was voted the Number 1 Mental Health Provider in the Nashua area’s Best of 2021 contest! We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees. We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:


  • Choice of 2 health insurance plans
  • Health Reimbursement Arrangement
  • Health Plan Opt Out Benefit
  • Health Savings Account
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Group Life and AD&D Insurance
  • Short and Long Term Disability
  • Accident & Critical Illness Insurances
  • 403b Retirement Plan with Agency Match
  • Employee Assistance Plan
  • Generous Earned Time Off
  • Paid Extended Sick Time
  • 10 Paid Holidays
  • Bereavement Leave
  • Tuition Reimbursement
  • Supervision towards Clinical Licensure
  • Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
How to Apply:

Apply online by visiting:

Job Location:


Date Added: January 11, 2022

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