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Membership & Visitor Services Coordinator

Squam Lakes Natural Science Center

Squam Lakes Natural Science Center is a non-profit environmental education organization founded in 1966. With a mission to advance understanding of ecology by exploring New Hampshire’s natural world, this respected community leader, located in Holderness, New Hampshire has brought visitors nearer to nature since 1966. Open meadows, mature forests, and marsh boardwalks connect interactive natural history exhibits where native animals reside: black bears, mountain lions, foxes, river otters, bobcats, and more. 

In September 2006, 2011, and again in 2016, the Science Center gained national accreditation from the Association of Zoos and Aquariums (AZA); it is the only AZA-accredited institution in northern New England.

Using the outdoors as a classroom and live native New Hampshire animals as teaching ambassadors, programs and exhibits teach the ecological concepts of adaptations, populations, interrelationships, and habitats in meaningful and memorable ways. Visitors may tour three miles of self-guided trails from May 1 to November 1 featuring: the 3/4-mile live animal exhibit trail displaying native wildlife in woodland enclosures and buildings with hands-on interactive exhibits. Annually, more than 70,000 public visitors tour the exhibit trail, while another 25,000 participate in programs and courses, and 10,000 enjoy educational tours of Squam Lake. Most general public visitors are from across New Hampshire, closely followed by Massachusetts, and other New England states, with some from all 50 states and several foreign countries.

 

 


Summary of Position:  This is a full-time, year-round, exempt salaried position.  Major responsibilities include, but are not limited to, the following:

Membership

  • Coordinate memberships; manage mailing lists and renewals
  • Develop strategies for increasing numbers of members and membership income
  • Update solicitation and thank you letters regularly
  • Process new and renewing memberships
  • Perform related membership duties as needed, such as front-line membership sales and service during periods of high attendance
  • Maintain and uphold integrity of database and files

Visitor Services

  • Respond to online reviews
  • Answer telephones and handle membership requests over the phone
  • Help promote monthly events with press releases, calendar listings, and posters
  • Create event posters to distribute to members to promote programming

Events

  • Assist with planning, managing, and executing fundraising events
  • Assist Development and Communications Director to create invitations, marketing promotions, and other event publicity and materials for fundraising events
  • Assist with planning, managing, and executing stewardship and cultivation events; attend and interact with participants
  • Assist with stewardship projects including: invitations to special events, personal calls to donors, follow up letters after events, etc.
  • Keep notes and guest lists for stewardship and cultivation events; enter data into fundraising database

General

Support the strategic goals of the entire Development Team, which include Annual Fund, Business Sponsorships and Memberships, Planned Giving, Major Gifts, Visitor Services, Communications, and other special projects. Work may require assisting with similar projects as needed.

Requirements:
  • Work experience in an administrative position, preferably in a non-profit
  • Excellent writing skills
  • Flexibility to deal with changes as they happen
  • Attention to detail and commitment to data integrity
  • Excellent customer service skills
  • Excellent interpersonal skills and a sense of humor
  • Ability to organize, prioritize, and coordinate multiple tasks and meet deadlines
  • Willingness to learn new things
  • Ability to solve problems
  • Ability to work independently
  • Proficiency in Microsoft Office
How to Apply:

To apply, please send a resume and letter of interest to Operations Director, Sharon Warga at sharon.warga@nhnature.org or to PO Box 173, Holderness, NH 03245

Salary Range:

$36,000/year to start with a full range of benefits including paid vacation, personal, and sick time, health insurance (SLNSC co

Job Location:

Holderness

Date Added: January 11, 2022

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