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Family Resource Center Coordinator

Community Action Partnership of Strafford County

Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.

***$500 Sign-on Bonus***

CAPSC offers a number of benefits including:

  • 403(b)
  • Medical coverage
  • Dental coverage
  • Earned time-off
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Employee and Dependent life insurance
  • Disability insurance
  • 11 Paid Holidays a year

*Community Action Partnership of Strafford County is mandating the COVID-19 vaccination upon employment. You must provide proof of vaccination on the first day of employment*

General Description

This is a full-time, year-round position for a Family Resource Center Coordinator/ Resource Navigator. The Family Resource Center Coordinator will be responsible for overseeing the Family Resource Center and supporting healthier families and stronger communities through supportive programming and collaborations in Strafford County. This position will be responsible for maintaining the FRC of Quality Designation once achieved. This position will coordinate all parent/family/community education and workshops.  This position will work as a Resource Navigator and assist families with access to benefits and services. 


Education and/or Experience

  • Requires a minimum of a bachelor's degree in social work, human services, family services, counseling or related field.
  • Requires at least (2) years of related experience in service delivery to families and children.
    1. Preferred experience with coordinating and marketing adult/family/community education programs/workshops.
    2. Preferred experience with community collaborations.
  • Requires strong knowledge of Microsoft Office.
  • Requires the ability to quickly learn new systems/databases.
  • Experience organizing and/or facilitating trainings/workshops is preferred.
  • Knowledge of the use of presentation software and technology as well as event management software or applications is preferred.
  • Knowledge of community resources in Strafford County is preferred.


Duties & Responsibilities

Family Resource Center

  • Oversee all aspects of the Family Resource Center (FRC) and ensure that the FRC meets the NH Family Resource Center of Quality Operational Standards and the National Standards of Quality for Family Strengthening and Support.
  • The FRC Coordinator will oversee the FRC and ensure it is open to all families caring for children living within a community to provide wellness and primary prevention services.
  • Provide parenting support and education; opportunities that promote social interaction for children and youth, parents, and other caregivers; supports for children birth to age 5; information and referral; and promotion of family economic success, including facilitating access to concrete supports.
  • The FRC Coordinator will oversee the operations, calendars and logistics of the physical site of the Family Resource Center.
  • The FRC Coordinator will collaborate with staff internally at CAPSC and within the community to offer services.
  • The FRC Coordinator will work with the Family Services Manager of the process for the CAPSC agency to become designed as a Family Resource Center of Quality.
    1. Participate in a workgroup to review the FRC-Q designation process.
    2. Organize training for agency staff on Standards of Quality and Support for Family Strengthening and Support.
    3. Monitor and ensure that once designated, that the programs will continue to adhere to the requirements of an FRC-Q for the agency in adherence with the NH Family Resource Center of Quality Operational Standards and the National Standards of Quality for Family Strengthening and Support.
    4. The FRC Coordinator must obtain training in the Principles of Family Support and the Strengthening Families Framework as soon as possible upon hire.

Parent/Family/Community Education

  • Develops, Implements and Coordinates a Parent/Family/Community Education program that; 
    1. Includes parent/family education classes/workshops, activity sessions, support groups.
    2. Meets the needs of families in our community;
    3. Fulfills the requirements of the grants that support the programs;
    4. Supports the mission and vision of the CAPSC agency;
  • Responsible for the facilitation of parent/family education offerings include;
    1. Development of a detailed monthly calendar of parent/family/community education offerings, including those provided in-house and throughout the community;
    2. Recruitment of speakers/facilitators;
    3. Managing registration of parents/families for events;
    4. Securing of space/facilities for events;
    5. Ensuring that necessary technology is available/setup;
    6. Ensuring that materials are prepared for each event;
    7. Marketing of each offering;
    8. Tracking attendance;
    9. Tracking feedback of attendees (surveys, pre/post evaluations);
    10. Coordinates any accommodations for food, if applicable.
  • The person in this role must be comfortable facilitating some trainings/workshops/groups and is willing to receive the training/professional development necessary to administer certain trainings/workshops/groups.
  • This role requires flexibility and creativity to sometimes utilize limited resources in order bring opportunities to families; requires leveraging of resources through partnerships with the community and the larger CAPSC agency.           

Resource Navigator

Provide case management and connections to community services and referrals utilizing closed loop/warm hand off referrals to address:

  1. Food insecurity
  2. Mental Health Supports
  3. Health care referrals
  4. Substance misuse services
  5. Educational supports and services
  6. Financial literacy
  7. Budgeting supports
  8. COVID vaccination/immunization resources
  9. Applying for or maintaining other community-based services
  • Provide and distribute educational materials about COVID vaccinations and DHHS general guidance mitigation.
  • Identify and help mitigate barriers in health care access such as transportation, language, childcare, etc.
  • Enter Data in the Family Support Data System
  • Resource Navigator will participate in Community Health Worker Coalition.
  • Resource Navigator will complete Northern NH AHEC Community Health Worker Course


Other Qualifications

  • Strong commitment to maintaining confidentiality
  • Excellent communicator and collaborator
  • Excellent organization and time management skills with ability to prioritize and manage work load and deadlines.
  • Excellent problem-solving skills
  • Ability to work independently as well as in a team environment
  • Ability to perform administrative tasks (establishing objectives, organizing and mobilizing staff to implement plans, planning ability, evaluation skills).
  • Ability to collaborate with other social service professionals, agencies and staff.
  • Ability to work flexible hours and travel when necessary.
  • Knowledge of and sensitivity to the unique challenges faced by families living in poverty.
  • Knowledge of and ability to utilize community resources.
  • Reliable source of transportation with 100/300 liability insurance coverage.
  • Physical strength/endurance/mobility to perform in a standard daily required work routine (i.e. walking, sitting, lifting, and driving to various sites as required).
  • Understanding of providing support to staff in stressful work environments.
  • Knowledge of maternal-infant health & the dynamics of child abuse & neglect.


Communication Skills

  • Be able to communicate effectively with staff, volunteers, and families on a regular basis
  • Good communication skills and ability to follow verbal and written instructions.
  • Ability to read, write, and communicate instructions
  • Ability to train and provide presentations to large and small groups


General Expectations

  • Respects confidentiality of information about agency staff, personnel issues, and other program operations.
  • Strong commitment to maintaining confidentiality
  • Plan, assign, coordinate, organize and prioritize work.
  • Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff and community members.
  • Energetically engages people, issues and work.
  • Applies the highest ethical standards to themselves and others on a daily basis.
  • Supports other in their efforts to be productive and effective and succeed in work and life.
  • Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
  • Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
  • Practices honest, respectful and direct communication as well as active listening.
  • This position requires the holder to be accessible by mobile device during working hours.


Employment Screening

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

Head Start, Early Head Start, Childcare, and Home Visiting Programs are also subject to the following: Head Start and child care licensing requires finger printing to be completed prior to employment. A current (bi-annual) physical examination  record, including  a TB test must  be kept on file. An initial physical examination  record, including a TB screening must be obtained  within 60 days  of hire, updated every three years and kept on file with Human Resources . If a TB screening indicates high risk, results of a TB test must be kept on file including any treatment received. Proof of licensure and/or proof of certification.

How to Apply:

Please submit your reusme to

Salary Range:


Job Location:


Date Added: November 23, 2021

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