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Revenue Cycle Associate

Greater Nashua Mental Health

Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children.  As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services.  Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care.   We believe that by respecting people as they are, we can help them to become all that they wish to be.

Job Summary:
Greater Nashua Mental Health is looking for a full-time Revenue Cycle Associate to join our Finance Team! The Revenue Cycle Associate is responsible for appropriate billing & follow-up of filed medical claims to insure timely collection of claims. The Revenue Cycle Associate analyzes Medicare and Medicaid Remittance Advices & insurance carriers’ explanations of benefits to ensure accurate and prompt processing of claims.

Duties & Responsibilities:
• Performs appropriate billing/payment posting functions as assigned.
• Performs tasks associated with secondary (subsequent) insurance claim submission, including copying, preparing and attaching EOB from primary payer, as necessary.
• Ensures pertinent information relating to patient accounts and/or payer interaction is documented in the billing file.
• Processes account adjustments when applicable, including reviewing and resolving edits created by internal billing system and electronic transfer.
• Assists patients via phone or in-person with billing questions or issues.
• Follows up on unpaid or improperly paid claims, as necessary and corrects claims.
• Anticipates potential billing/reimbursement problems and takes measures to prevent them.
• Posts and applies cash received via electronic and manual processes, with an emphasis on working unapplied cash so that all deposits are resolved.
• Research claims rejections, denials and adjustments and applies appropriate action to bring to resolution.
• Contacts carriers, clients, and clinical staff, as necessary, regarding outstanding claims that require additional information for resolution.
• Verifies and updates client insurance information when necessary.
• Assists with month-end close process.

• High School Diploma or GED equivalent.
• 1-2 years of related work experience.
• Understanding of NH Medicaid benefits programs.
• Basic knowledge of medical coding, billing rules, insurance reimbursement methods, and claims appeal process.
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.

Why Join Us:
We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Plan Opt Out Benefit
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays
• Bereavement Leave
• Tuition Reimbursement
• Supervision towards Clinical Licensure
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

How to Apply:

Apply online by visiting:

Job Location:


Date Added: November 23, 2021

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