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Medical Records Associate

Greater Nashua Mental Health

Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children.  As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services.  Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care.   We believe that by respecting people as they are, we can help them to become all that they wish to be.

Job Summary:
Greater Nashua Mental Health (GNMH) is looking for a full-time Medical Records Associate to join our team! The Medical Records Associate ensures that medical records meet the standards set forth in state and federal laws and regulations. The Medical Records Associate fulfills internal and external medical records request by processing and monitoring the timely and accurate release of records to requestors.  The Medical Records Associate supports agency staff with the process for releasing information and advises on appropriate procedures. 

Duties & Responsibilities:
• Scans and indexes client records into Electronic Medical Records (EMR).
• Fulfills internal and external medical records requests.
• Monitors, processes, and distributes incoming faxes, and processes interoffice and external mail.
• Scans paper charts to obtain required information for monthly audits.
• Forwards documents to appropriate agency staff for completion.
• Pulls records for monthly shredding.
• Processes Continuity of Care Documents (CCD) and enters into EMR.
• Fulfills SSA and DHHS requests.
• Requests medical records from outside facilities and/or providers.
• Reviews records to determine deficiencies and reports to the Medical Records Senior Associate and Medical Records Supervisor for corrective action.

• High School Diploma or GED equivalent.
• Familiarity with NH Community Mental Health System.
• Experience with office equipment.
• Proficient with computers and software programs, including Microsoft Suite (Word, PowerPoint, Excel, Outlook), and EMR clinical software.
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team.

Why Join Us:
We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:
• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Plan Opt Out Benefit
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays
• Bereavement Leave
• Tuition Reimbursement
• Supervision towards Clinical Licensure
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

How to Apply:

Apply online by visiting:

Job Location:


Date Added: November 23, 2021

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