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Therapeutic Support Specialist II

Lakes Region Mental Health Center

Lakes Region Mental Health Center (LRMHC) is the community mental health center serving Belknap and southern Grafton Counties. We provide services to 24 surrounding towns, and nearly 4,000 patients each year. A non-profit, private corporation founded in 1966, Lakes Region Mental Health Center is governed by a volunteer Board of Directors dedicated to our mission.  We provide integrated mental and physical health care to children, adults, elders and their families who are living with – and recovering from- mental illness and/or emotional distress. Our dedicated professionals provide the highest quality of healthcare and collaborate with many other organizations in the region to improve access to care and meet the mental health needs of the community. By working in partnership with other health care providers, hospitals, law enforcement, corrections, courts, school districts, social workers and public health officials, we are able to provide a continuum of care for our patients and improve the quality of life in the Lakes Region.

Collaborates with Housing Case Manager in coordinating and assuring the continuity of services for each of the 24 residents/patient on their caseload.  This includes working with each resident/patient, guardians and caregiver(s) to coordinate care, complete a comprehensive assessment of needs, develop a care plan, and monitor the effectiveness of it, plus ensure resource linkage, referral, and advocacy within agency and the community. 


The individual must possess the knowledge, skills and ability noted below or be able to explain and demonstrate how the individual can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities.  Must also posses the necessary physical capacities, with or without the aid of mechanical devices or other forms of accommodation, to safely perform the primary functions of the job.

1.Must be able to establish a rapport with the patients.  Must treat all patients with dignity and    respect.
2.Has general knowledge about medication and diagnosis as well as a working knowledge of rehabilitation and supportive living concepts, and uses these appropriately with patients as observed by supervisor, patient, and team.
3.Knowledge of the surrounding area and/or the ability to familiarize themselves with the surrounding area to support the patient in reaching their goals and objectives.
4.Ability to organize work-load so that his/her clinical and administrative duties are completed in a timely and thorough manner without the need for direct supervision.
5.Understands the LRMHC mission and applies this knowledge productively to shape internal policies and external contacts.
6.Must be capable of working closely with other agency staff to expand the knowledge of mental health services both within LTSS Housing Program and across to other programs.  Must be able to develop strong working relationships with external services.
7.Visual acuity must meet a minimum standard to work with preparing, reading, and analyzing data and reports, work with a computer terminal, etc.
8.Is able to sustain light physical effort such as frequent standing, walking, bending, stooping, or reaching and/or occasional lifting of items 20 lbs. or more.
9.Is able to tolerate periods of heavy workload or excessive stress.



Education: Bachelor’s in mental health counseling, social work, psychology, nursing, counseling or other related field as specified in He-M426-11 and He-M426-13. Meets qualifications to provide Functional Support Services.

Experience: One to two years of experience with emphasis in mental health. 

License/Certification: Must have and maintain a valid NH driver’s license and Liability Insurance.


Work Schedule:

Generally, works Tuesday through Saturday 11am -7pm or 12pm-8pm shifts, unless otherwise identified by supervisor. May also be required to cover emergency shifts between the hours of 7am-11pm.  TSS II position is considered essential personnel. 


Under the direction of the Housing Manager, and within the agency’s program policies and procedures, performs the following functions:

1.With the Housing Community Case Manager, maintains a caseload of up to 24 residents/patients.
2.Teach, model, and assists patients with activities of daily living and personal care, such as:  personal hygiene, dressing, laundry, cleaning, meal planning and cooking, and budgeting. 
3.Promotes independent and productive habits to patients in the community by assisting patients in developing skills to attain needed services i.e. housing, medical appointments, food, etc. 
4.Assists individuals in gaining access to medical, social, educational and other community base services by assessment and developing of a comprehensive care plan, referrals and monitoring.
5.Assists patients in applying for and/or maintaining financial benefits for which they are eligible. 
6.Model boundary setting, communication skills, and problem-solving skills with patients.
7.Gives input into team decisions and shares/receives points of view in a healthy/constructive manner.
8.Monitors medications prescribed to patients in the program as required
9.Provides assessment, monitoring, support and crisis interventions to patients as needed.
10.Manages a variety of tasks and demands.  Prioritizes competing needs in a way that is most helpful to patient and is an efficient use of time.
11.Participates actively in supervision, client centered conferences, ISP planning, and staffing; makes contributions and applies what is learned effectively.
12.Completes required documentation in a timely and thorough manner, according to established standards.
13.Maintains standards of productivity as established for the position.
14.Required to transport patients in their personal vehicle.
15.May perform other related job duties as assigned
16.Attendance is an essential function of this position.  Considered essential personnel.  Works flexible hours and manages a variety of tasks and demands. 

How to Apply:

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Date Added: November 22, 2021

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