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WIOA Career Navigator

Southern NH Services

Southern New Hampshire Services (SNHS) is a private non-profit organization dedicated to helping people help themselves since 1965. Services are provided to Hillsborough and Rockingham counties and the agency employs over 450 employees.

You are looking for the opportunity to make a difference, find your purpose and love your career. As a part of our team at Southern New Hampshire Services, you’ll be making a direct impact on your community, taking the weight off of the shoulders of your neighbors and creating roadmaps through tough places for those in need. You will be part of real change, seeing lives transformed daily. Find your place with us!


  • We celebrate growth and challenge our team members to develop new skills for career advancement through experiences within our organization.
  • We value a positive, supportive work environment where teamwork is the foundation for accomplishing our mission of Helping People and Changing Lives.
  • We believe every person should be awarded every opportunity to succeed equally and that a diverse, inclusive workplace allows our community to thrive.


All eligible employees receive a comprehensive benefits package including:

  • Access to agency-paid Health, Vision & Dental Insurance
  • Retirement Plan including company contribution
  • Life Insurance
  • Paid agency holidays 

The WIOA Career Navigator will provide program orientation, assessment, counseling and case management services to Workforce Innovation and Opportunity Act program participants in 12 NH Works job centers statewide as needed:  providing information about and linkage to the full range of services available through WIOA and other NH Works programs; orienting customers to and enrolling them in the WIOA Program; working individually with WIOA Adult participants to develop individualized training and reemployment plans that meet individual needs; and providing job placement services leading to successful employment outcomes and retention.

Positions available in Manchester and Nashua. 


Preferred Qualifications: Bachelor’s degree in Human Services, Education, Business Administration or other related field, and 3 years of employment counseling and case management experience and 3 years of experience in recruiting candidate, marketing to employers, job development with demonstrated placement success. An equivalent combination of education and experience demonstrating the skills, knowledge, and ability required for this position may substitute for degree. 

Optional Consideration: Associate's degree from an approved college or university with a major study in social work, psychology, education, human services, sociology, counseling, behavioral science or a related field. Three (3) years’ experience in, social work, counseling, family services, education, staff training, workforce development, employment counseling, recruitment, or human resources or a combination of education and experience.

  • Provide statewide coverage as needed to fill staffing gaps, assist offices experiencing a high volume of activity.
  • Conduct customer orientation, intake, and eligibility determination.
  • Provide ongoing career counseling and case management services ensuring regular service and/or contact at a minimum of every 30 days.
  • Conduct client-tracking functions including timely and accurate on-going data entry of customer information into the WIOA case management system.
  • Provide a full assessment of customers’ skills, aptitudes and barriers using a variety of tools and tests.
  • Work with participants on the development of an individual employment plan based upon customer’s unique needs, interests and abilities including assessing the need and justification for training.
  • Provide individualized Job Placement assistance leading to successful employment outcomes. 
  • Provide information on and arrange for Support Services based on the participant needs.
  • Conduct required follow-up activities for exited participants per policy.
  • Participate in job related training opportunities including cross training for other staff.
  • Become familiar with and refer customers to appropriate community resources.
  • Other duties as assigned by Statewide Program Manager and WIOA Administrator within the objectives of the position.
  • Will maintain professional boundaries with all current, past and prospective clients and maintain the confidentiality of clients and staff in accordance with policy and procedure.
  • Will abide by all SNHS Safety policies and procedures.
  • Will present professional and positive image as a representative of SNHS.
  • Responsible for having adequate knowledge of all local SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
How to Apply:

Salary Range:

$20.24 per hour, 37.5 hour work week

Job Location:

Manchester, Nashua

Date Added: November 15, 2021

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