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Community Education Advocate

YWCA New Hampshire

YWCA New Hampshire is part of an international, multifaceted social service agency that is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all.  Core programs include REACH Crisis Services which provides services to victims/survivors of domestic and sexual violence and stalking, and Youth and Community Programs which provides prevention, education and enhancement to children, youth and adults to improve the quality of life for participants and the community at large. YWCA NH is also a partner with Southern NH University on the Center for New Americans to provide ongoing needed services to refugees and new immigrants including educational classes, workshops, counseling and other programming; and the WELL which has four focus areas wellness, education, language and learning through providing opportunities for all members of our community to access high quality education and wellness programming designed to enhance their lives.  

YWCA New Hampshire is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, age, color, disability status, sex, sexual orientation, gender identity, national origin, religion, or protected veteran status.

YWCA New Hampshire offers a generous benefits package for full time employees including paid holidays, paid vacation and sick time, short and long term disability and life insurance, health insurance, dental insurance, and YWCA Retirement Fund pension plan.


Job Summary:

The role of the Community Education Advocate is to raise awareness in the community through outreach and education on issues of domestic and sexual violence to improve community service provision for victims and increase community support for REACH Crisis Services.

 

Supervises:  None

Duties and Responsibilities:

  • Provides trauma informed direct services to REACH Crisis Services clients including support, advocacy, crisis intervention, safety planning, parenting support, information, and referrals;
  • Provides outreach and advocacy services to victims and greater community;
  • Create and sustain working relationships with community partners;
  • Provide representation at community meetings as assigned;
  • Design and provide community education presentations and trainings on topics related to domestic violence, sexual assault, and stalking;
  • Coordinate new advocate training;
  • Provide calendar back up and crisis line coverage as needed to meet the needs of the organization;
  • Maintain all necessary records such as contact logs, and time and attendance sheets and other documentation as required;
  • Work collaboratively with all YWCA NH staff to assure completion of all functions at all locations;
  • Attend NHCADSV Education meetings;
  • Provide assistance to volunteer advocates on an as needed basis;
  • Contribute to a positive work environment;
  • Assist in Volunteer Training as needed;
  • Participates in agency staff meetings and other team meetings as able;
  • Maintains professional boundaries; and
  • Performs other duties as assigned.

 

Competencies:

Adaptability & Flexibility:  Adapts to changing business needs, conditions, and work responsibilities.

Self-Motivation, Initiative & Creative Thinking:  Takes action without prompting and develops fresh ideas that provide safe solutions to all types of workplace challenges.

Commitment to Quality Service:  Builds and maintains client/community satisfaction with the services offered by the organization.

Confidentiality, Integrity, Ethics & Trust:  Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions.

Valuing Diversity: Helps to create an environment that embraces and appreciates diversity.

Stress Tolerance and Unflappability:  Maintains composure in highly stressful or adverse situations.

Problem Solving Attitude:  Approaches situations and challenges in a solutions based proactive and effective manner.

Respectfulness & Relationship Building:  Builds constructive working relationships characterized by high level of acceptance, cooperation, and mutual respect.

Professionalism & Personal Boundaries:  Conducts oneself with appropriate and expected professional boundaries and policies.

 

Work Environment and Physical Demands:

  • Work is primarily performed in office setting with periodic trips to hospitals, police stations and shelter.
  • Work requires the ability to ascend and descend stairs, as well as the ability to move about and position self efficiently to perform physical tasks and address emergency situations.
  • Occasionally works in outdoor weather conditions.
  • Occasionally requires the ability to move or transport supplies or equipment weighing up to 30 pounds unassisted.

 

Acknowledgement

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Requirements:
  • Four-year degree in social work or related field preferred, through relevant experience may be considered in lieu of degree;
  • Experience facilitating education and prevention groups and activities with children, youth, and adults strongly preferred;
  • Experience developing and maintaining strong community partnerships preferred;
  • Experience working with volunteers preferred;
  • Excellent computer skills including knowledge of Microsoft Office preferred;
  • Understanding of domestic and sexual violence issues and a victim services model that focuses on victim safety and empowerment;
  • Bilingual preferred;
  • Commitment to the mission of YWCA and to the empowerment model of service delivery used at REACH Crisis Services;
  • Completion of YWCA NH New Advocate Core training program;
  • Must have reliable phone access and reception;
  • Must be able to return crisis hotline phone calls within required 10-minute window and respond to hospital calls within required 40-minute window;
  • Satisfactory Criminal Background Check; and
  • Must possess a valid driver’s license and proof of vehicle insurance, and must have access to a vehicle during work hours.
Responsibilities:
  • Provides trauma informed direct services to REACH Crisis Services clients including support, advocacy, crisis intervention, safety planning, parenting support, information, and referrals;
  • Provides outreach and advocacy services to victims and greater community;
  • Create and sustain working relationships with community partners;
  • Provide representation at community meetings as assigned;
  • Design and provide community education presentations and trainings on topics related to domestic violence, sexual assault, and stalking;
  • Coordinate new advocate training;
  • Provide calendar back up and crisis line coverage as needed to meet the needs of the organization;
  • Maintain all necessary records such as contact logs, and time and attendance sheets and other documentation as required;
  • Work collaboratively with all YWCA NH staff to assure completion of all functions at all locations;
  • Attend NHCADSV Education meetings;
  • Provide assistance to volunteer advocates on an as needed basis;
  • Contribute to a positive work environment;
  • Assist in Volunteer Training as needed;
  • Participates in agency staff meetings and other team meetings as able;
  • Maintains professional boundaries; and
  • Performs other duties as assigned.
How to Apply:

Please email your cover letter and resume to the hiring manager: Katiep@ywcanh.org

Job Location:

YWCA New Hampshire

Date Added: November 4, 2021

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