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Community Health Worker (School-Based)

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


At Amoskeag Health we envision a healthy and vibrant community with strong families and a tight social fabric that ensures everyone has the tools they need to thrive and succeed. Join our team of committed professionals who make that vision a reality every day!

Bilingual/bicultural in Spanish, Dari/Pashtu, Nepalese, Arabic, Swahili, and/or Portuguese Required

Job Summary:

Community Health Workers (CHW’s) play a crucial role in promoting and supporting the health of individuals, families, and communities. They are frontline public health workers who are trusted members of and/or have close understanding of the communities they serve. This relationship allows them to link patients and families with school, health, social and community services, to facilitate access to services, and to improve the quality and cultural competence of service delivery. CHWs build trusting relationships with their clients and help to conduct assessments, make referrals, offer health education, navigate complicated systems, and advocate for client’s needs.

 

The school-based CHW will primarily be working in the community within targeted Elementary Schools. CHW's will work closely with School administration and staff, Health Department personnel, medical providers, primary care teams, and other agencies to improve connections to health care and social services for families. CHWs will work to improve access to community resources that strengthen linkages among the medical home, school home, and neighborhood home environments.

 

Job Relationships:

  1. Responsible to the Manager of Community-Based Services
  2. Other relationships: Works closely with a clinical/community team comprised of School Administration and Staff, Health Department Personnel, Primary Care Providers, Nurses and other Clinical Team members, and social service agencies

 

Responsibilities & Authorities:

  1. Provides culturally and linguistically appropriate outreach and education, in community-based settings, such as homes, schools, clinics, shelters, local businesses and community centers.
  2. Assists in identifying and engaging students and families who would benefit from support in the school setting.
  3. Conducts comprehensive screening/assessment activities including health status, health risks and social needs factors.
  4. Facilitates communication and coordinates services between the students, families and school. Attends school meetings, arranges for interpretation or transportation services as necessary to assure mutual access and understanding.
  5. Helps students and families in utilizing resources and assisting with completion of applications for programs for which they may be eligible.
  6. Connects students and families with preventative healthcare services, including obtaining a medical home, providing instruction on appropriate use of the medical home, and overcoming barriers to obtaining needed medical care and social services.
  7. Conducts home visits, as necessary/requested, to reach vulnerable students and families.
  8. Provides ongoing follow-up, motivational interviewing, coaching and goal setting with students/families.
  9. Bridges and/or culturally mediates between individuals, schools, communities and health and human services, to actively build individual and community capacity.
  10. Establishes positive, supportive relationships with students and families, including participation in community/school-based events.
  11. Builds and maintains positive working relationships with the school team and serves as a resource for providing culturally and linguistically appropriate services to students and families.
  12. Documents activities and results in an effective manner while strictly adhering to the policies and procedures in place.
  13. Utilizes existing and new systems of coordination, to ensure the students and families are receiving the appropriate care and referrals to necessary services/providers.
  14. Continuously expands knowledge and understanding of community resources, services and programs provided.

Knowledge/Skills/Abilities:

In addition, individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to posses the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.

  1. Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.
  2. Ability to express or exchange ideas by means of the spoken word.
  3. Ability to receive detailed information through oral communication and make fine discrimination in sound.
  4. Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations. Excellent listening skills.
  5. Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects. Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.
  6. Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.
  7. Excellent written, verbal communication and social skills.
  8. Ability to endure periods of heavy workload or excessive stress.
  9. Ability to wear equipment such as safety glasses, gowns, etc.
  10. Familiarity with database and spreadsheet software systems. Computer skills preferred and basic financial skills, as well as analytical skills for trend and situational analysis desired.
  11. Ability to transport self to meetings, events and affiliated vendors.
  12. Not substantially exposed to adverse environmental conditions.
  13. Based on the mental requirements of the position, please see below the ADA statement that best fits this position:

Requires the ability to plan and perform a wide variety of duties requiring general knowledge of policies and procedures.  Requires considerable judgment to work independently toward general results, devising methods, modifying or adapting standard procedures to meet different conditions, making decisions based on precedent and policy.

Requirements:

Education/Training:   

  • High School Diploma, GED or HiSET

Experience & Qualifications:

  • Any combination of 2 years health/social services experience and/or education
  • Verifiable good driving record and reliable transportation
  • Background check
  • Bilingual/bicultural in Spanish, Dari/Pashtu, Nepalese, Arabic, Swahili, and/or Portuguese
Job Location:

Manchester

Date Added: November 30, 2021

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