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Clinical Support Administrator

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


Job Relationships:
1. Reports to the Clinical Managers

Responsibilities & Authorities:

1) Works as an integral member of the Clinical Services Admin/ support team.

2) Primary Functions
a) Serves as a liaison between Nurse Leadership, Practice management and clinical service teams to assure smooth day to day operations as it relates to Clinical staffing support.
b) Maintains the daily clinical assignment sheet and appropriate distribution to the Clinical service and Management teams.
c) Monitors clinical flow, waiting room and troubleshoots problems, backlogs and issues to facilitate efficient clinical workflow.
d) Oversight of clinical supply par levels and purchase ordering.
e) Oversight of Nebulizer supplies and purchase ordering.
f) Oversight and monitoring of medical instrument transport and processing.
g) Coordination, scheduling and coverage of nurses, MA and clinical support staff to ensure adequate coverage for operating hours.
h) Oversight of data entry into the Share Point database.
i) Assist Nurse Leadership with oversight of the Clinical Call Out mailbox and assigned work flows.

3) Provide clear written and oral communication to both Amoskeag Health clients and employees.
4) Sensitivity to cultural diversity of population being served.
5) Other responsibilities as assigned by supervisor.

 Knowledge/Skills/Abilities:

In addition, individual must possess this knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.

1. Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.
2. Ability to express or exchange ideas by means of the spoken word.
3. Ability to receive detailed information through oral communication and make fine discrimination in sound.
4. Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations. Excellent listening skills.
5. Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects. Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.
6. Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.
7. Excellent written, verbal communication and social skills.
8. Ability to endure periods of heavy workload or excessive stress.
9. Ability to wear equipment such as safety glasses, gowns, etc.
10. Knowledge of data base and spreadsheet software systems. Computer skills preferred and basic financial skills, as well as analytical skills for trend and situational analysis desired.
11. Ability to transport self to meetings, event and affiliated vendors.
12. Not substantially exposed to adverse environmental conditions.
13. Based on the mental requirements of the position, please check below the ADA statement that best fits the position. Choose ONLY ONE from below:

Qualifications:

1. Education/Training: High School diploma or equivalent.
2. Medical Assistant experience preferred.
3. Excellent communicator with demonstrated flexibility, motivation and positive attitude.
4. Experience: Community health experience preferred.
5. Knowledge/Skills: Basic computer skills to utilize software tracking systems. Ability to work independently, decision making ability, strong interpersonal communication skills, strong organizational skills, and attention to detail and follow-through.

Hours: Full-time 40 hrs./week

Why Employees Choose Amoskeag Health

  • A challenging and exciting team-focused environment
  • A diverse workforce – over 40 languages spoken among staff
  • Competitive compensation and benefit package (Health, Dental, Vision)
  • A healthy work-life balance and flexible hours
  • Focus on employee engagement and career development
     

WHO WE ARE, WHAT WE DO

Amoskeag Health, a Federally Qualified Health Center (FQHC) and progressive, nonprofit primary healthcare organization that celebrated its 25th year in 2018.
Our team of healthcare professionals positively impacts the health, well-being and quality of life for those we serve providing comprehensive, integrated, affordable healthcare and education to patients.  We utilize a team-based model including embedded Behavioral Health Clinicians as well as Case Managers, Care Coordinators and Community Health Workers.

Amoskeag Health requires all employees to show proof of vaccination for both COVID 19 and annual influenza (or show a valid religious, pregnancy, or disability-related reason for not being vaccinated).

 

Job Location:

Manchester

Date Added: November 3, 2021

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