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Community Health Worker Bilingual/bicultural in target language (Arabic, Spanish, Farsi, Nepalese)

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


  • Conducts assessment and referral services for Amoskeag Health patients to determine the need for services such as care management, appropriate early childhood services, or referrals to external resources based on identified needs/concerns.
  • Administers, documents, and submits as required all appropriate screenings according to determined timelines and protocols, and submits to external agencies as required.
  • Collaborates with families and patients to develop a family service or care plan according to determined structured methodology and in consultation with clinical care teams if appropriate. Assists patient/family in understanding care plans and instructions.
  • Assists clients in overcoming barriers to obtaining needed medical care and social services. Serves as a liaison to housing, transportation, healthy food resources and basic supports, links them to agencies and programs, advocates and collaborates with schools and community-based organizations. Helps identify programs for which they may be eligible and assists with applications.
  • Facilitates communication and coordinates services between providers and programs.
  • Establishes trusting relationships with patients and their families while providing general support and encouragement.
  • Provides basic motivational interviewing, goal setting assistance, and ongoing follow up with patients/families. Helps clients in reducing barriers, utilizing resources, and building resilience.
  • Works effectively with specific target populations from diverse backgrounds in order to reduce cultural and socio-economic barriers between clients and institutions.
  • Builds and maintains positive working relationships with the clients, Amoskeag providers and staff, agency representatives, supervisor, and office staff.
  • Documents patient care management information, associated billing, and record-keeping in the EMR, Quickbase, or other designated mechanism no later than 5 days after patient contact.
  • Attends regular staff meetings, trainings and other meetings as requested.
  • Identifies and applies appropriate role definition and skillfully maintains appropriate boundaries.
  • Performs other duties as assigned.

Knowledge/Skills/Abilities:

  • Must be adept at outreach methods and strategies, networking and meeting with people where they're located.
  • Must use strategies to bring services to underserved populations or groups. Capable of making accurate assessments of the community and what steps need to be taken to reach goals.
  • Must have effective communication skills and know how to speak to those they intend to serve.
  • Must have a basic knowledge of Motivational Interviewing, the impact of Adverse Childhood Experiences (ACES), Trauma-Informed Care, Protective Factors, and general family functioning.
  • Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations. Possesses excellent listening skills.
  • Knowledge of Microsoft Office products and the technical acuity to learn and master other technology solutions, including an EMR.
  • In addition, must possess this knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to posses the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job:
    1. Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.
    2. Ability to express or exchange ideas by means of the spoken word..
    3. Ability to receive detailed information through oral communication and make fine discrimination in sound.
    4. Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects.
    5. Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.
    6. Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.
    7. Ability to endure periods of heavy workload or excessive stress.
    8. Ability to wear equipment such as safety glasses, gowns, etc.
    9. Ability to transport self to meetings, event and affiliated vendors.
    10. Based on the mental requirements of the position, please check below for the ADA statement that best fits the position. 

Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures. Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice.

Requirements:
  • High School Diploma, GED, HiSET, or equivalent
  • Any combination of 2 years health/social services experience and/or education
  • Verifiable good driving record and reliable transportation
  • Background check
  • Bilingual/bicultural in target language (Arabic, Spanish, Farsi, Nepalese)

Amoskeag Health requires all employees to show proof of vaccination for both COVID 19 and annual influenza (or show a valid religious, pregnancy, or disability-related reason for not being vaccinated).

Job Location:

Manchester

Date Added: November 3, 2021

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