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Domestic Violence Shelter Advocate

Starting Point NH

Starting Point: Services for Victims of Domestic & Sexual Violence is a non-profit organization dedicated to ensuring quality services are provided to victims of relationship violence and sexual abuse, preventing future relationship violence, promoting social change and encouraging accountability and education for perpetrators and stalkers.


This position is responsible for providing quality support and advocacy to victims of domestic violence and sexual violence and their children in our emergency shelter. The shelter advocate works directly with the shelter manager in providing direct service to our shelter guests along with supporting the facilities.



  • Minimum of an undergraduate degree in a related field or 1-year work experience in a related field.


  • Strong crisis intervention and advocacy skills
  • Have excellent listening and communication skills
  • Ability to address conflict and contribute alternative solutions in a direct, constructive, and professional manner
  • Demonstrated computer literacy, minimally Windows, Microsoft Office Suite, Internet
  • Ability to prioritize, be self-directed, and manage a variety of tasks
  • Fosters positive, safe, and trauma-informed relationships with shelter guests while supporting and understanding empowerment philosophy.


  • Understanding of issues relating to domestic violence, sexual violence, and stalking
  • Understanding of family issues
  • Knowledge of local community resources, social service agencies


  • Ability to work independently; with survivors; and collaboratively with co-workers and colleagues
  • Ability to maintain confidentiality, integrity, Ethics and Trust, at all levels
  • Passionate about the issues of domestic and sexual violence
  • Ability to work independently and with others.
  • Ability to maintain healthy boundaries
  • Ability to be professional in all interactions

Physical and Psychological Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast-paced environment.
  • Must be capable of using a visual display terminal with keyboard, repetitively use his/her wrist, elbow, and shoulder.
  • Must be able to climb multiple flights of stairs and lift or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently in an office setting or public facility. The employee is frequently required to provide transportation of clients.


Full-time 32 Hours a week, flexible hours, Monday-Friday, some evenings and weekends required.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour


Essential Duties and Responsibilities include the following. Other duties may be assigned.

Direct Service

  • Provides survivor-driven, trauma-informed, direct service, to survivors and their children, which includes; assessments, intakes, crisis intervention, safety planning, advocacy, case management, ongoing emotional support, parental support, information, education, and referrals.
  • Provides clients with appropriate referrals and advocates for connections to community resources such as education, housing, medical care, childcare, etc.
  • Assist with the daily living needs of shelter guests.
  • Provide and/or arraign transportation to shelter guests for approved needs.
  • Facilitates house meetings with shelter guests.
  • Facilitates cooperative living, peer support, and guest participation in shelter programming
  • Provides in-person support at agency and client services provision sites.
  • Documents client contacts in accordance with agency protocol.
  • Understands and follows current policies and procedures for shelter operations in order to ensure the safety of shelter guests and staff.
  • Understands and utilizes principles of trauma-informed care and the empowerment philosophy of advocacy.
  • In conjunction with the shelter manager, takes appropriate steps to deal with emergency situations with the goal of maintaining the safety of all shelter guests.
  • Shares staff backup responsibilities beyond office hours by serving as Rotating Crisis Line/Volunteer back-up on the 24-hours support line.

Shelter Support

Assists with care and maintenance of the shelter

  • Assist with routine chores and cleaning tasks assigned to ensure the safety and cleanliness of the shelter facility.
  • Assist with preparing, cleaning/sanitizing rooms for client intakes and exits.
  • Complete house checks and room checks as assigned.
  • Assists with picking up and stocking, food, shelter donations and other supplies for the facilities and guests
  • Assist with spring and fall clean-up day.

Additional Responsibilities

  • Completes NH RSA 173C requirement of 30 hours of training in addition to other required trainings.
  • Maintains strict standards of confidentiality
  • Attends agency meetings as required, including staff meetings and supervision meetings
  • Attends trainings and continuing education activities as assigned.
  • Maintain agency forms as required
  • Must possess a valid driver license, proof of vehicle insurance and have access to a vehicle during work hours.
  • Other duties delegated or assigned by the Executive Director or Shelter Manager
Salary Range:


Job Location:


Date Added: October 6, 2021

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