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Unit Secretary - Behavioral Health Team

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.

At Amoskeag Health we envision a healthy and vibrant community with strong families and a tight social fabric that ensures everyone has the tools they need to thrive and succeed. Join our team of committed professionals who make that vision a reality every day!

Why our employees choose to work at Amoskeag Health:

  • A challenging and exciting team-focused environment
  • A mission-driven organization
  • A diverse workforce – over 40 languages spoken among staff
  • Competitive compensation and benefit package
  • A healthy work-life balance and flexible hours
  • Employee engagement and development
  • Supervision hours towards licensure provided.


The Unit Secretary assists the Behavioral Health team in providing coordinated behavioral health care to patients in an integrated primary care setting.  Functions include: answering patient and internal phone calls, booking appointments, beginning electronic phone notes for providers, assisting patients seeking referrals, results, records, and other information.  


  •  Responsible to Manager of Behavioral Health.
  • Other relationships: Works closely internally with Providers, Nurses, Medical Assistants, Medical Records, Billing, Call Center and Scheduling department. Works closely with community agencies such as the Mental Health Center of Greater Manchester and other service providers.


 Primary Duties:

  1. Monitors the electronic medical record (EMR) “desktops” for the department and resolves, refers and/or escalates issues as appropriate.
  2. Helps coordinate services between patients, providers and community agencies with the goal of reducing barriers to accessing needed services.
  3. Records actions, interactions and outcomes directly in patient’s EMR. Documents activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
  4. Accesses and utilizes internal and external resources to assist with care coordination.
  5. Answers phones, directs calls and responds to questions. Calls patients and other provider offices as required or directed.
  6. Assists with screening new patients to determine appropriate level of care.
  7. Processes providers’ lab orders.
  8. Facilitates the warm handoff of patients between providers and staff.
  9. Performs checks on clinical documentation to ensure all required information is included so billing can be completed in a timely way.
  10. Serves as a resource to patients and staff on external/community behavioral health resources.
  11. Assists patients and providers with initiating virtual care visits.
    1. Checks patients out at end of appointments and schedules follow-up appointments as directed by provider staff.
    2. Supports and facilitates the smooth flow of patient care and related processes.
    3. Assists with data collection and the development of quality and operational reports.
    4. Supports internal review processes (peer review, performance evaluations) by organizing and distributing required forms and data.
    5. Maintains confidentiality of patients and related documents at all times.
    6. Provides exceptional internal and external customer service to patients and staff at all times.

    Secondary Duties:

    1. Collects and delivers documents to pick-up station.
    2. Faxes and records successful transmission documents prepared by clinical staff.
    3. Updates patient medical records by inputting data into the flowsheet.
    4. Assumes responsibility for special projects as assigned by supervisor.
    5. Reads and responds to email in no more than two business days, inclusive of internal newsletters and announcements.
    6. Covers Health Screening duties as assigned.
    7. Attends and participates in Amoskeag Health staff meetings and other meetings as directed; to include involvement in committees as requested. If absent, responsible for reading minutes of meetings and signing the documentation.
    8. Attends mandatory safety-related and infection control in-services as assigned.
    9. Maintains sensitivity to cultural diversity of population served.
    10. Other responsibilities as assigned by supervisor.


    In addition, individual must possess this knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.

    1. Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.
    1. Ability to express or exchange ideas by means of the spoken word.
    1. Ability to receive detailed information through oral communication and make fine discrimination in sound.
    1. Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations. Excellent listening skills.
    1. Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects. Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.
    1. Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.
    1. Excellent written, verbal communication and social skills.
    1. Ability to endure periods of heavy workload or excessive stress.
    1. Ability to wear equipment such as safety glasses, gowns, etc.
    1. Knowledge of data base and spreadsheet software systems. Computer skills preferred and basic financial skills, as well as analytical skills for trend and situational analysis desired.
    1. Ability to transport self to meetings, events and affiliated vendors.
    1. Not substantially exposed to adverse environmental conditions.
    1. Based on the mental requirements of the position, please see the ADA statement below that best fits the position:

    Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures. Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice.

How to Apply:

6104277:Career Search (

Job Location:


Date Added: October 4, 2021

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