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Intake Specialist

Meals on Wheels of Hillsborough County

Meals on Wheels of Hillsborough County has been meeting the social and nutritional needs of older, homebound and disabled adults in Hillsborough County for over 40 years. We are dedicated to providing nutritious meals, health education, opportunities for social interaction and other related services to help improve the lives of those we serve.

Reporting to the Assistant Director of Client and Volunteer Services, the Intake Specialist supports the Client Services Department by conducting the intake and redeterminations of assigned home delivered meals clients. 

  • Associate’s degree preferred, with relevant experience required
  • Intermediate/advanced knowledge and proficiency in Microsoft Office Suite
  • Ability to maintain sensitive and confidential information
  • Ability to communicate verbally and in writing with a high degree of skill and discretion
  • Self-motivated with excellent attention to detail and organization skills
  • Ability to manage time sensitive projects while maintaining daily duties and requests
  • Ability to work independently and within a strong team environment
  • Strong work ethic and judgment, flexibility, and a good sense of humor
  • More than any particular experience, must have a strong desire to contribute to the mission of Meals on Wheels
  • Must have and maintain a vehicle that has current registration and safety inspection
  • Ability to lift up to 30lbs and climb stairs
  • Must have a valid driver’s license, and proof of automobile insurance with a minimum of liability coverage of no less than $100,000 per person and $300,000 per occurrence required
  • Perform in person intakes and re-certifications of assigned clients at least annually
  • Work autonomously; manage time effectively and maintain calendar
  • Maintain thorough knowledge of procedures for all funding sources
  • Report concerns about clients immediately to supervisor and follow appropriate protocols
  • Acquire and maintain in-depth knowledge of the agency’s client database (ServTracker) and necessary functions
  • Input/update client information and meal schedules in ServTracker to ensure the client is assigned to the correct nutrition site location during intake, assist with identifying the correct route for new clients
  • Maintain complete and accurate records according to agency policies and procedures
  • Track all referrals and intakes on appropriate forms
  • Maintain client confidentiality


  • Full time position, 40 hours, non-exempt
  • Health Insurance
  • Dental & Vision Insurance
  • Holidays
  • Vacation
  • Sick
  • 401k with 4% employer match after 1 year

Meals on Wheels of Hillsborough County promotes diversity in its workforce, is an Equal Opportunity Employer and encourages applications from qualified persons of every race, ethnicity, national origin, religion, sex, age, veteran status, sexual orientation, gender identity and disability.

How to Apply:

Interested applicants should send a resume and cover letter to Ami Grenier ( no later than Friday, September 17, 2021.

Job Location:


Date Added: September 3, 2021

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