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Director of Behavioral Health, SUD Treatment and Social Services

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


At Amoskeag Health we envision a healthy and vibrant community with strong families and a tight social fabric that ensures everyone has the tools they need to thrive and succeed. Join our team of committed professionals who make that vision a reality every day!

Why our employees choose to work at Amoskeag Health:

  • A challenging and exciting team-focused environment
  • A diverse workforce – over 40 languages spoken among staff
  • Competitive compensation and benefit package
  • A healthy work-life balance and flexible hours
  • Employee engagement and development
  • Supervision hours towards licensure provided.

Responsibilities​:    

  • Attracts, develops, evaluates, and retains a diverse group of high-performing team members that contribute to the advancement of the mission of Amoskeag Health.
  • Ensures the service delivery and adherence to all the components of the treatment service model are consistent with evidence-based, trauma informed, and therapeutic best practices.
  • Develops the necessary systems, processes, policies, and tools to better support the implementation of integrated behavioral health and social service programs in the primary care setting.
  • Develops, implements and maintains operational and clinical program goals, procedures and systems that support efficient and effective delivery of treatment services. Ensures that up-to-date policy and procedure manuals are maintained.
  • Creates and maintains a culture of accountability within area of responsibility that ensures individual and group goals are being met in all aspects of service delivery and team functioning. Identifies key performance indicators and metrics, develops reporting mechanisms, outcome data tracking systems, and dashboards that will measure program and staff performance and effectiveness inclusive of patient care, operations, finances, and organizational growth. Proactively implements corrective action plans, system improvements, and enhancements as warranted.
  • Ensures that all licensing and accreditation standards are maintained for area of responsibility and provides direction and support on expectations related to Medicaid, HRSA, DHHS, and other accreditation bodies' requirements, standards, and guidelines.
  • Successfully leads and manages change initiatives. Drives innovation and growth in area of responsibility. Challenges the status quo. Considers new ideas, approaches, and solutions. Encourages creativity in problem solving and inspires leaders and staff to continually search for more effective and efficient ways to perform and achieve goals.
  • Ensures that clinical supervision is received by all Behavioral Health, SUD, and Social Service staff appropriate to the individual’s level of education, expertise, and years of practice in a primary care-behavioral health integrated setting.
  • Fosters and maintains robust inter-team communication channels between Behavioral Health, SUD, and Social Services, and other departments in order to reinforce the integrated care model, sustain a positive work culture, and support staff during organizational growth and change. Collaborate with other organizational leaders and staff to ensure quality, consistency, and accountability across clinic locations and community-based programs.
  • Oversees fiscal management of the department, including the preparation and review of departmental budgets, monitoring of direct service productivity goals and utilization, and standardization of documentation, coding, and billing practices. Maintains appropriate census, budgetary, and expense management to ensure financial goals are achieved.
  • Directs, manages, and reports on grants related to area of responsibility. Assists with the identification and acquisition of appropriate grants to support work which is not currently reimbursable by third-party payers.
  • Attends administrative agency meetings and committee meetings as assigned, including, but not limited to, Management Team and Quality Improvement Committee.
  • Coordinates and assists with activities and reports during audit and accreditation reviews as necessary.
  • Attends seminars and educational programs necessary to gain knowledge and training in selected areas.
  • Represents Amoskeag Health on selected community coalitions and meetings. Develops and cultivates positive relations with internal and external stakeholders. Enhances community knowledge of the organization by delivering presentations on Amoskeag Health’s behalf.
  • Actively supports organizational initiatives, objectives and strategic plan. Effectively balances advocacy of areas of responsibility with visionary leadership that helps support the advancement of Amoskeag Health’s strategic goals.
  • Remains current on and adherent to all company policies, assigned trainings and/or certification requirements.
  • Performs administrative duties as assigned and appropriate to the functioning of the department.

 

Knowledge, Skills and Abilities Required:

The individual must possess this knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.

1.    Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

2.    Demonstrated strong planning, organizational, and analytical skills. Able to manage time, assigned projects, and resources effectively.

3.    Excellent interpersonal and communications skills with the ability to cultivate professional and business partnerships.

4.    Possess a working knowledge of child and human development and family functioning.

5.    Ability to express or exchange ideas by means of the spoken word, the ability to write well and make clear, concise verbal presentations and written reports, ability to receive detailed information through oral communication and make fine discrimination in sound.

6.    Maintain a strong knowledge of the social service resources and delivery systems in the City of Manchester and State of New Hampshire.

7.    Knowledge of Microsoft Office products and the technical acuity to learn and master other technology solutions, including an EMR.

8.    Maintains intermediate-to-advanced financial skills, as well as analytical skills for trend and situational analysis.

9.    Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks; raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.

10.  Ability to exert up to twenty (20) pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects.  Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.

11.  Visual acuity sufficient for work which deals largely with preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual perception involving small parts/defects.

12.  Not substantially exposed to adverse environmental conditions.

13.  Based on the mental requirements of the position, please see below the ADA statement that best fits the position.

Requires the ability to plan and perform difficult work where only general methods are available.  Involves highly technical or involved projects, presenting new or constantly changing problems.  Requires outstanding judgment and initiative in dealing with complex factors not easily evaluated, also making decisions for which there is little precedent.

Job Location:

Manchester

Date Added: September 2, 2021

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