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Ticket & Member Services Coordinator

The Music Hall

The Music Hall is a community-supported nonprofit performing arts center featuring entertainment from around the corner to around the world. With two theaters in downtown Portsmouth, New Hampshire – one, the 1878 Victorian-era Historic Theater, the other the modern and intimate Music Hall Loft – it is an active and vital arts center, dedicated to the cultural life of the Seacoast community.


The Ticket and Member Services Coordinator is a new position that will join our public face at The Music Hall. This position will staff the box office during our regular open hours and during performances, providing excellent customer service and helping to ensure that patrons and members have amazing experiences. They will be responsible for managing group sales to our annual holiday production, presented with the Ogunquit Playhouse, and our School Days Series performances. They will also work closely with staff in multiple departments to help with administrative functions related to membership, outreach ticketing, and major donor events. The successful candidate will have an outgoing personality, a willingness to embrace the unexpected, and a love of performing arts of all genres.

Requirements:

The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required for this position:

Minimum Qualifications:

  • Education level: High School Diploma, College Degree

  • Experience: Minimum 2 years box office, customer service, and/or sales experience desired

  • Specific Skills: exceptional customer service skills necessary, PatronManager/Salesforce experience desired, Microsoft Office and Google Suite proficiency desired

  • Certifications/ Licenses: CPR, First Aid desired

  • Schedule: Regular evening and weekend availability necessary
Responsibilities:

To perform this job successfully, an individual must be able to satisfactorily achieve essential duties below.

  • Provide extraordinary customer service in-person, over the phone, and via email while selling tickets, answering patron questions, and handling routine box office duties.

  • Staff the box office at shows, film, and special events, coordinating with various departments to create memorable patron experiences. 

  • Assist in administration processes of memberships and donations. 

  • Manage and solicit group ticket sales while ensuring success and encouraging repeat patronage.

  • Work with local and regional schools and educational groups to sell tickets to our School Days Series programs, including identifying expansion opportunities for our scholarship program.

  • Coordinate the distribution of tickets for special outreach programs and charitable giving program. 

  • Assist with the RSVP process and check-in at major donor events.

  • Other duties as assigned, with room for growth and evolution of the role based on the strengths of the candidate.

How to Apply:

Please send a cover letter and resume to: Wesley Lovell at wlovell@themusichall.org

The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. Diversity is core to our beliefs at The Music Hall. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees, volunteers, and artists. For individuals with disabilities who would like to request an accommodation, we encourage you to email wlovell@themusichall.org.

Salary Range:

$40,000-$42,000

Job Location:

Portsmouth

Date Added: July 22, 2021

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