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Homeless Outreach Specialist

Community Action Partnership of Strafford County

Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.

***$500 Sign-on Bonus***

CAPSC offers a number of benefits including:

  • 403(b)
  • Medical coverage
  • Dental coverage
  • Earned time-off
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Employee and Dependent life insurance
  • Disability insurance
  • 11 Paid Holidays a year

General Description:

Work as part of a team identifying and providing services to individuals and families who are unsheltered homeless through direct street outreach activities and through reports/referrals from shelters, police, churches, town welfare officers, human service providers and others. Needs to be self-motivated, a quick study, able to work with little supervision, good time manager, good with detail work and able to relate to a wide variety of clients and community resource people.

Education and/or Experience

B.S. Degree in Social Work but will consider candidates with a degree in related Human Services field and/or 3-4 years of related experience. Additional experience and/or training with substance abuse and mental health disabilities preferred. Must be computer proficient and familiarity with New Hampshire HMIS data entry systems is desirable. Individual needs empathy skills as well as good verbal and written skills.

Duties and Responsibilities

  • Identify clients who are unsheltered homeless through direct street outreach activities and through reports/referrals from shelters, police, churches, town welfare officers, human service providers and others.
  • Initiate contact and establish a working interaction with unsheltered homeless for the purpose of providing assistance, attaining adequate shelter, and accessing needed services.
  • Work closely with Coordinated Entry to identify homeless clients who are eligible to obtain shelter and/or housing
  • Take appropriate action to deal with homeless emergency situations.
  • Assist homeless with obtaining transportation to shelter or services.
  • Establish and maintain positive, productive working relationships with mental health agencies, town welfare offices, police departments, local shelters, businesses and other providers of services and resources to the homeless to discuss case and service needs as appropriate.
  • Participate in appropriate workshops, trainings, meetings and Homeless Services Continuums.
  • Work within budget constraints.
  • Maintain client records, activity logs and complete reports and maintain confidential information appropriately and within stated time frames.
  • Conduct intake interviews of clients who are seeking emergency housing to gather information on the reason for the client’s homelessness, socio-economic history, previous treatment, service experiences, special problems and needs, interests, motivation and pattern of responsibility
  • Complete applications for alternative/support services, such as intensive case management and behavioral health housing when applicable
  • Utilize HMIS to enter clients.
  • Utilize EmpowOr system to collect data, complete forms and document any future services
  • Participate in Community Committees / Roundtables as assigned.

Supervisory Responsibilities

  • Not Applicable

General Expectations:

  • Respects confidentiality of information about agency staff, personnel issues, and other program operations.
  • Strong commitment to maintaining confidentiality
  • Plan, assign, coordinate, organize and prioritize work.
  • Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff and community members.
  • Energetically engages people, issues and work.
  • Applies the highest ethical standards to oneself in interactions with others on a daily basis.
  • Supports others in their efforts to be productive, effective and successful in work and life.
  • Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
  • Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
  • Practices honest, respectful and direct communication as well as active listening.

Employment Screening:

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

Head Start, Early Head Start, Childcare, and Home Visiting Programs are also subject to the following: Head Start and child care licensing requires a criminal record check and finger printing to be completed prior to employment. An initial physical examination record, including a TB screening must be obtained within 60 days of hire, updated every three years and kept on file with Human Resources. If a TB screening indicates high risk, results of a TB test must be kept on file including any treatment received. An initial driving record check will be conducted. License information will also be submitted to the agency’s automobile insurance carrier.

Sign On Bonus: Now offering a $500 sign-on bonus! To be eligible for the sign-on bonus, applicants must have started their position on or after 7/12/2021 or have accepted a position no later than 8/31/2021. The Sign-on bonus will be structured in two, gross, equal lump sum payments. The first payment of $250 will be issued after the 90-day introductory period is completed. The second payment of $250 will be issued after successful completion of 180 days. CAPSC reserves the right to withhold sign-on bonus payments due to potential job performance concerns.

How to Apply:

Please submit your resume to

Job Location:


Date Added: July 14, 2021

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