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COVID Vaccine Program Coordinator

Amoskeag Health

Amoskeag Health, formerly Manchester Community Health Center (MCHC), is a nonprofit 501(c) (3) federally qualified health center offering high-quality, comprehensive, and family-oriented primary health care and support services since 1993. Now known as The Dr. Selma Deitch Center for Children and Teens, Child Health Services (CHS) is the original pediatric practice of MCHC dedicated to improving the health and well-being of at-risk children. In June of 2019, all locations of MCHC consolidated under one name, Amoskeag Health.

Through all its programs, Amoskeag Health serves over 14,579 patients annually across four locations in Manchester.

Mission
To improve the health and well-being of our patients and the communities we serve by providing exceptional care and services that are accessible to all.

Vision
We envision a healthy and vibrant community with strong families and tight social fabric that ensures everyone has the tools they need to thrive and succeed.

Core Values
We believe in:
• Promoting wellness and empowering patients through education
• Fostering an environment of respect, integrity and caring where all people are treated equally with dignity and courtesy
• Providing exceptional, evidence-based and patient-centered care
• Removing barriers so that our patients achieve and maintain their best possible health

This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Primary care, preventive care, outreach and enabling services at Amoskeag Health are supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under the Health Center Cluster grant number H80CS00571. This grant provides approximately 15% of total revenue.


The COVID Vaccine Clinic Representative is responsible for overseeing the COVID vaccine clinic along with and in the absence of the COVID Vaccine Program Manager.  Will be responsible for the daily flow of the clinic, training, assistance per scope of practice, and other duties as assigned. Will be able to answer all vaccine related questions, initiating phone notes and routing to the appropriate desk top, scheduling appointments as they arise and assisting patients and other inquiring Amoskeag Health parties. Pre-registering patients into VINI and calling patients to schedule COVID vaccine appointments.

 

Job Relationship:

Reports to:  COVID Vaccine Program Manager.

Responsibilities and Authorities:

  1. Answer all incoming calls, handle/route as appropriate or take messages and distribute in a timely manner.
  2. Responsible for making reminder phone calls for missed appointments and other appointment related issues.
  3. Schedule patients in computer and in VINI
  4. Make outbound calls to schedule patients and answer questions
  5. Attend vaccine clinic meetings, as directed.  If absent, responsible for reading minutes of meeting and signing the documentation.
  6. Attend and participate in other Health Center meetings, as directed.  If absent, responsible for reading minutes of meeting and signing the documentation.
  7. Attend mandatory safety-related in-services as designated by Senior Management Team.
  8. Sensitivity to cultural diversity of population being served.
  9. Follow all Personnel Policies as described in Employee Orientation Handbook received at the time of employment.
  10. Other responsibilities as assigned by supervisor.
  11. Training of new staff per scope of practice
  12. Ensuring smooth flow of the vaccine clinic
  13. Prepping for upcoming clinic days
  14. Monitoring vaccine inventory

Knowledge, Skills and Abilities:

In addition, individual must possess these knowledge and these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job with or without reasonable accommodation using some other combination of skills and abilities and to posses the necessary physical requirements with or without the aid of mechanical devices to safely perform the primary functions of the job.

  1.  Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers; stand for sustained periods of time and move about on foot to accomplish tasks, raise objects from a lower to a higher position or move objects horizontally from position to position; apply pressure to an object with fingertips; sustain substantial movement of wrists, hands and/or fingertips.
  1. Ability to express or exchange ideas by means of the spoken word.
  1. Ability to receive detailed information through oral communication and make fine discrimination in sound.
  1. Ability to interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; to work with frequent interruptions and to respond appropriately to unexpected situations.  Excellent listening skills.
  1. Ability to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, punch, pull, or otherwise move objects.  Primary functions involve sitting, as well as stooping, kneeling, crouching, and reaching; walking, particularly for long distances, and standing for sustained periods of time.
  1. Visual acuity sufficient for work which deals largely with visual inspection involving small anatomical or physiological details as well as the whole patient, preparing and analyzing data and figures, accounting, computer terminal operation, extensive reading, and visual inspection involving small parts/defects.
  1. Excellent written, verbal communication and social skills.
  1. Ability to endure periods of heavy workload or excessive stress.
  1. Ability to wear equipment such as safety glasses, gowns, etc.
  1. Knowledge of database and spreadsheet software systems.  Computer skills preferred and basic financial skills, as well as analytical skills for trend and situational analysis desired.
  1. Ability to transport self to meetings, event and affiliated vendors.
  1. Not substantially exposed to adverse environmental conditions.
  1. Requires the ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures.  Involves the exercise of judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken within the limits of standard practice.

Qualifications:

  1. Education/Training:  Medical Terminology is preferred
  2. Customer service experience preferred. 
  3. Experience:  Bilingual in English and Spanish preferred but not required.

Skills:  Ability to work independently.

Job Location:

Manchester

Date Added: July 14, 2021

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