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Impact Manager

City Year NH

City Year partners with schools to create learning environments where all students can build on their strengths, persevere through challenges and thrive. Diverse teams of City Year AmeriCorps members serve in schools full time as student success coaches. They help students cultivate social, emotional and academic skills, whether that’s mastering fractions or learning to work in teams—skills that are important in school and in life. Through their work in schools and communities, City Year AmeriCorps members make a difference in the lives of students they serve while also acquiring valuable skills that prepare them to become the next generation of civically engaged leaders.

City Year is among the nation’s fastest-growing nonprofit social enterprises. The organization’s 900 staff and 3,000 AmeriCorps members work and serve in 29 communities across the country. We’re located in Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom.

A proud member of the AmeriCorps national service network, City Year is supported by the Corporation for National and Community Service, local school districts and private philanthropy from corporations, foundations and individuals. City Year has earned Charity Navigator’s highest rating since 2003, certifying our commitment to accountability, transparency and responsible fiscal management. Less than 1% of rated organizations have received this distinction for 16 consecutive years, placing City Year among the most trustworthy nonprofits in America. Learn more at

The mission of the Impact Manager (IM) role is to coach and develop AmeriCorps Members as a City Year team of idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students. Reporting directly to the Impact Director, the IM’s role plays a critical part in implementing City Year’s school-based Whole School Whole Child mission and practices within their partner schools by leading AmeriCorps Members and working closely with school leadership in pursuit of meaningful outcomes at a student level.

City Year New Hampshire is seeking a creative, collaborative, and results-oriented individual to serve as an Impact Manager (IM). The Impact Manager plays a critical role overseeing successful implementation of City Year New Hampshire’s school-based service model. In this role, the IM manages a team of 7-12 City Year AmeriCorps members at their designated school, where they spend the majority of the work week. The IM manages the work of ACMs with the shared goals of: keeping students on track to graduate and establishing positive relationships with school partners. The IM will coach their ACM team through a journey of learning, reflection, and service to build civic capacity, civic identity, and leadership skills. The IM develops and manages partnerships with the school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students throughout the school day. The IM also works with school staff, non-profit partners, and AmeriCorps members to support after-school programming. Impact Managers report to an Impact Director and meet regularly with peers and department leadership members to share promising practices, challenges, and resources.


Service Delivery & Impact

Impact Managers ensure the high-quality implementation of City Year’s Whole School, Whole Child supports and interventions to the right students, in the right dosage, at their assigned schoolhouse. This entails:

  • Observing and coaching AmeriCorps Members on their implementation of academic intervention programs and student engagement strategies, providing feedback to support their continued growth.
  • Overseeing ACM-led school climate activities and organizational initiatives, including student/parent engagement events.
  • Managing/overseeing After School programs
  • Monitoring the implementation of Social Emotional Learning interventions and engaging in “Observation and Coaching”
  • Effectively gathering, analyzing, and utilizing data to:
    • Oversee collection and input of data by AmeriCorps Members
    • Track progress to goals
    • Inform decisions and strategy
    • Partner with Director, Learning & Evaluation for support with data collection and analysis

AmeriCorps Member Program Delivery & Experience

Impact Managers lead, manage, and coach a team of 8-15 AmeriCorps members to achieve service performance requirements, meet corps practitioner standards, and reach their leadership development potential. Impact Managers will do this by:

  • Leading ongoing AmeriCorps member mentoring, support, and development
  • Building a positive culture across team of AmeriCorps Members in which AmeriCorps Members feel valued, supported, challenged, and successful.
  • Planning and executing weekly team meetings and trainings.
  • Conducting consistent, formal one on ones with AmeriCorps Members.
  • Partnering with Impact Coach and Impact Director to identify trends across teams to provide support through trainings and coaching.
  • Partnering with Director, Learning & Evaluation on AmeriCorps Member Career development and training (Leadership After City Year, resume reviews).
  • Working closely with Learning and Development Team to ensure AmeriCorps Members are following trainings and development spaces.

Service Partner Management

Impact Managers are responsible for building and cultivating a strong partnership with Teachers, Principal, school officials, and other key decision makers that will support the successful implementation of City Year’s Whole School Whole Child model and will create the necessary conditions for ACM success. As such, Impact Managers:

  • Monitor implementation of school partnership agreement and conditions for success.
  • Participate in school leadership meetings, sharing updates and offering support with school-based initiatives.
  • Meet weekly with school/City Year liaison, leveraging strong communication and negotiation skills to ensure best possible implementation of WSCW for positive student and ACM outcomes.
  • Engage in formal meetings quarterly with Principal and school leadership team for continuous alignment on services and student support.
  • Coach Service Leaders (Returning AmeriCorps Members) on organizing and leading culture building activities and trainings within the schoolhouse.
  • Work in partnership with school to ensure AmeriCorps Members are positioned for success.
  • Use data to continuously evaluate partnership progress.
  • Engage regularly with instructional coaches at school site to ensure AmeriCorps Members receive additional coaching and support.
  • Consistently check in with AmeriCorps Member partner teachers.

Participation in Organizational Initiatives

  • Partner with CYNH’s departments and staff through applicant interview process, stakeholder engagement, event, and service day participation and cross-departmental committees as needed to ensure site-wide goals are met.
  • Participate in both individual and site-wide learning opportunities centered on Diversity, Belonging, Equity, and Inclusion (DBIE) practices.
  • Contribute to Impact Department operations by leading on short-term and/or annual projects to improve overall service impact and/or ACM experience. 
  • Attend overnight events including retreats, and other local and national events.
How to Apply:

Interested individuals should submit a cover letter and resume at:

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. 

Employment is contingent upon completion of all satisfactory background checks, verification of your eligibility to work in the United States, and any other documentation that may be required. Your employment with City Year is at will and either party may terminate the employment relationship at any time and for any reason, with or without cause or notice.

City Year’s core values include advancing diversity, social justice for all, and inclusive environments where everyone can thrive. We aspire to become an antiracist organization, to support the holistic growth and development of our AmeriCorps members, and to promote educational equity for all students. We work each day, in partnership with schools and communities, to ensure that people of all identities feel welcome, valued, empowered and engaged.

As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran 

Salary Range:

$38,000 - $43,000

Job Location:


Date Added: July 13, 2021

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