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COO

ROC USA, LLC

ROC USA® is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to make quality resident ownership viable and successful nationwide and expand economic opportunities for homeowners living in Manufactured Home Communities.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a co-op and acquire the underlying land from a commercial investor. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of 12 (and growing) affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA® Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).

ROC USA and affiliates serve customers and support our mission with a national team of 25 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their homes. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success.  We use this history and track record to inform and advance public policy at the local, state, and national levels.

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise— individual Resident Owned Communities (ROCs), Certified Technical Assistance Provider affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.

Today, ROC USA represents 276 ROCs and more than 18,000 Member-owners in 18 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well positioned for significant growth. By 2028, we expect to serve more than 30,000 Member-Owners in more than 24 states.

Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.

ROC USA is financially strong with residual revenue representing more than 90% of current year income and having achieved cash-basis break-even in 2018 and 2019. ROC USA has total assets in excess of $100 million.     

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities.

Our Mission: To make resident ownership viable and successful and expand economic opportunities for homeowners in Manufactured (“Mobile”) Home Communities (MHCs).


About the Role

ROC USA seeks a dynamic, tech savvy, and strategic Chief Operating Officer to join our unique and growing social venture and spearhead the development of networked systems and operations that will support our planned expansion in Network and through our direct-to-consumer strategies. The COO must have a passion for – although not necessarily experience with – ROC USA’s mission.

The COO reports to the President and is a key member of the Executive Leadership Team (ELT), which includes the President, CFO, Managing Director of ROC USA Capital, and Executive Vice Presidents of Training & Continuous Learning, Cooperative Solutions and ROC Movement. The COO will play a significant role in setting and implementing the strategy and goals in the Strategic Planning process in 2022.

The ELT is currently advancing an organizational reset to become a more customer-centric and disciplined organization.  The COO and operations team are integral to our goal to evolve from our entrepreneurial start-up phase to a disciplined phase with an increased focus on project management, business process, clear roles and responsibilities and clear decision-making authority. 

Requirements:

Specific Duties

  • Building, managing, and supporting the operations staff and functions.  The team currently includes five full-time staff positions focused on Salesforce administration, data-entry, documents management, administrative and systems building.  Four members of the team are full-time or hybrid in our Concord, NH office and one is remote.  
  • Reviewing, designing, adapting, managing, and leading the organization’s operations and support functions, including technology and operating systems, human resources administration, logistics, data management, documents management, vendor management, and administrative services.
  • Evaluating utilization of existing systems to ensure that functionality is maximized across the Network.  For example, ROC USA has invested heavily in a tailored Salesforce system with licenses across our Network. ROC USA’s new project management system is Monday.com.
  • Helping identify and implement new technology to support and enhance growing programs such as in the Training and Continuous Learning Service Unit and its selection of a Learning Management System. 
  • Providing expertise and working collaboratively with the Executive Leadership Team to develop and implement ROC USA’s strategic growth.
  • Leading staff efforts around cross-training and coaching to unleash staff talent and meet the needs of the organization.
  • Championing quality customer service that maintains ROC USA’s reputation as a positive, problem-solving organization that works in partnership with our Network affiliates and the communities and other partners with whom we work.     
  • Supporting the organization’s business by managing operational risk, including identifying exposures and implementing risk management solutions.
Responsibilities:

Qualifications and Experience

  • Minimum of seven years of experience leading and managing a diverse, large-scale, multi-office administrative/operations team. Non-profit experience preferred.
  • Demonstrated track record of managing growth and selecting and implementing operational systems to support growth across multiple sites.
  • Experience with technology evaluation, implementation, and integration across multiple sites.
  • A collaborative leadership style and strong track record of building an effective team.
  • An understanding of housing finance and compliance is preferred.
How to Apply:

Interested candidates should submit a cover letter and resume through Indeed.com: https://www.indeed.com/job/chief-operating-officer-6b83db3fdc900b45

Job Location:

Concord

Date Added: July 19, 2021

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