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Economic Stability Case Manager

Community Action Partnership of Strafford County

Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.

***$500 Sign-on Bonus***

CAPSC offers a number of benefits including:

  • 403(b)
  • Medical coverage
  • Dental coverage
  • Earned time-off
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Employee and Dependent life insurance
  • Disability insurance
  • 11 Paid Holidays a year

General Description

Economic Stability Case Manager will provide one-on-one intensive case management to clients who are at imminent risk of homelessness or persons currently homeless. By providing supportive services, the HP Case Manager will determine and verify client needs, provide available financial and in-kind assistance, and arrange for or provide referrals to appropriate outside services including housing resources. The position of Economic Stability Case Manager is an integral role in the Case Management Team through supervision and leadership.

The Economic Stability Case Manager will receive direction from the Director of Programs and Services. This position requires you to think on your feet, independently and collaboratively make responsible decisions, and creatively problem solve situations unique to the client’s circumstances. This position entails that you can not only work as a vital member of a team but also be efficient while working independently.

Education and/or Experience

Bachelor’s degree with major in Social Work, Sociology, Psychology, or Guidance and Counseling preferred. An individual with an associate degree and a minimum of four years’ experience working with Housing or similar programming may apply.

Duties & Responsibilities

  • Responsible for housing assistance programs to assure compliance with federal and program standards and guidelines and keeping expenditures within budgetary constraints.
  • Answer telephone, providing accurate and reliable information, making referrals as appropriate, and following up as required.
  • Maintain data and prepare reports of services as required.
  • Develop and maintain a multi-county computerized database of information about community services and programs for housing assistance.
  • Perform financial duties to ensure program compliance.
  • Travel to and participate in various information sharing/gathering meetings.
  • Identify clients who are unsheltered homeless through direct street outreach activities and through reports/referrals from shelters, police, churches, town welfare officers, human service providers and others.
  • Responsible for hiring
  • Individual will oversee and supervise employees
  • Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
  • Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done
  • Initiate contact and establish a working interaction with unsheltered homeless for the purpose of aiding, attaining adequate shelter, and accessing needed services.
  • Work closely with Homeless Outreach staff to identify homeless clients who are eligible to obtain shelter and/or housing
  • Take appropriate action to deal with homeless emergency situations.
  • Assist homeless with obtaining transportation to shelter or services.
  • Supervise determination of client eligibility for specified services.
  • Respond as appropriate to emergency situations and complaints.
  • Participate in the team approach to planning and problem solving.
  • Other activities as needed to ensure the success of the program.

Supervisory Responsibilities

  • Oversee all Housing Staff

General Expectations

  • Respects confidentiality of information about agency staff, personnel issues, and other program operations.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.
  • Monitor and evaluate program compliance and procedures in accordance with relevant funding streams and CAP policies in coordination with the DPO and Contracts and Data Quality Manager.
  • Act as a resource to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies related to community services programming.
  • Strong commitment to maintaining confidentiality
  • Plan, assign, coordinate, organize and prioritize work.
  • Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff and community members.
  • Energetically engages people, issues and work.
  • Applies the highest ethical standards to themselves and others on a daily basis.
  • Supports other in their efforts to be productive and effective and succeed in work and life.
  • Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
  • Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
  • Practices honest, respectful and direct communication as well as active listening.

Employment Screening

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

How to Apply:

Please submit your resume and cover letter to

Job Location:


Date Added: June 30, 2021

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