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Patient Experience Specialist (Front Office)

Joan G. Lovering Health Center

Located just outside of Portsmouth, NH, Lovering Health Center is an independent, 501(c)3 non-profit clinic dedicated to providing confidential, comprehensive and accurate sexual and reproductive health information and services in a supportive environment. Lovering Health Center provides gynecological care, wellness visits, and family planning services; medication and surgical abortions; gender-affirming hormone therapy for transgender, nonbinary and gender patients; and STI/HIV testing, counseling, and treatments including PrEP, to more than 600 people of all genders, ages, and sexual orientations. Founded in 1980 as the Feminist Health Center of Portsmouth, a satellite to the Concord Feminist Health Center, Lovering Health Center continues to offer a feminist model of care, encouraging patient participation in health care choices and providing complete, accurate information, respectful counseling, and quality services that support those choices.

Are you passionate about reproductive justice, health care access, and patient-centered care? Lovering Health Center is seeking a Patient Experience Specialist to serve as our primary receptionist. As the first point of contact for patients calling and checking in for their appointments, this key role is responsible for starting each patient’s healthcare experience with a welcoming, affirming, and knowledgeable approach. The health worker is an integral part of Lovering Health Center’s clinical team, and collaborates with our Nurse Practitioner, Nurse, and Lead Educator to ensure patients are scheduled in a manner that maximizes access, that they are conveyed any pre-appointment health education in a medically-accurate and non-judgmental way, and that patients are given the information needed to arrive prepared and knowledgeable about their appointment. Team players, multi-taskers, and folks with a great sense of humor will thrive in this role. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.


-       Passion for the mission of Lovering Health Center
-       Experience in a health care setting using electronic medical records preferred
-       Strong communication skills
-       Ability to work collaboratively in a team
-       Flexible, able to work well under pressure


-       Answers telephones, provides information about the services offered at Lovering Health Center
-       Makes patient appointments for clinic services in the EMR (AthenaHealth)
-       Educates patients on their rights and responsibilities in alignment with our Informed Consent policies
-       Coordinates record requests and handles all patient health information in accordance with HIPAA
-       Takes payment for services. Calculates sliding scale costs for uninsured/underinsured patients
-       Oversees inventory of front office and assists with ordering of needed supplies
-       Huddles with clinical team on daily and/or weekly to promote smooth patient health care experiences
-       Other duties as assigned


Employee benefits:
-       Competitive benefits package including medical, dental, vision insurances and 401k available
-       Tuesday through Friday work schedule

How to Apply:

Applications will be accepted until position is filled. Interested candidates can submit a cover letter and resume to  

Salary Range:


Job Location:


Date Added: June 10, 2021

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