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Peer Specialist- Emergency Services Mobile Crisis

Center for Life Management

The Center for Life Management is a non-profit community mental health organization that has been serving the people and communities of Southern New Hampshire for 50 years.

As a provider of behavioral and mental health services, we are an organization that cares about and for people. We are dedicated to helping people achieve their optimal mental health and overall well-being, helping them maximize family and other important relationships in their lives, and providing supportive services to help them be as healthy, successful and productive as possible in their daily lives.

Summary Statement

The Emergency Services Mobile Crisis Peer Specialists should demonstrate a good understanding of assisting those who are in crisis and experiencing suicidal thoughts/ideation, human behavior, mental illness, psychiatric rehabilitation, treatment, recovery, family systems and the social, rehabilitation and health care systems; through their own recovery process. The Peer Specialist must also demonstrate excellent communication skills, both verbally and in writing.   Experience and education requirements may be waived, in certain instances, as defined in state rules.  This is a full time, 37.5 hour a week position with a set schedule of two 8a-8p and one 8p-8a shifts weekly. This position is both community and office based.


Education, Experience, and Knowledge Required

  • The Peer Specialist may have a college degree in a human services field or in another area, have a high school diploma, or have at least two years of paid or volunteer work experience with adults with severe and persistent mental illnesses. 
  • Must have good oral and written communication skills.
  • The peer specialist who is or has been a recipient of mental health services for severe and persistent mental illness, should have self-knowledge to manage their mental illness and be well along in their recovery. 
  • Must have a strong commitment to the right and the ability of each person with a severe mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services. 
  • It is essential the peer specialist have skills and competence as defined in the certification process for a peer specialist.  Although NH does not have a certification in place at the time of this printing, the ideal candidate will possess a peer certification from another state. 
  • A valid driver’s license for the state in which the program operates or effectively uses transportation to travel independently in the program’s service area.
  • Must have at least one year or greater in recovery absent of any psychiatric crisis or hospitalization. 

Physical Demands and Working Conditions

The majority of the work takes place in the community, client’s home or work place. Manual dexterity is needed to use computers and standard office equipment. The ability to sit for extended periods of time is required.  Reliable transportation and auto insurance are required as well as a clean driving record, as home visits to clients are expected.


Major Functional Areas and Description of Duties

  • Provide peer counseling and support, drawing on common experiences as a peer, to validate clients’ experiences and to provide guidance and encouragement to clients to take responsibility and actively participate in their own recovery.  This includes providing expertise and consultation from a mental health consumer perspective to the entire team concerning client’s experiences on symptoms of mental illness, the effects and side-effects of medications, client’s responses to and opinions of treatment, and client’s experiences of recovery.
  • Serve as a mentor to clients to promote hope and empowerment and develop strategies to reduce self-stigma.
  • Help clients identify, understand, and combat stigma and discrimination associated with mental illness Help other team members identify and understand culture-wide stigma and discrimination against people with mental illness and develop strategies to eliminate stigma within the team.
  • Increase awareness of and support client participation in consumer self-help programs and consumer advocacy organizations that promote recovery.

Shared Duties in Acute Care Services:

When the Peer Specialist has appropriate professional credentials, he or she may perform professional duties under clinical supervision.

  • The Peer Specialist offers help to those who present in crisis. In particular, The Peer Specialist offers help, based on the shared understanding, respect and mutual empowerment of those patients who they encounter.
  • The Peer Specialist engages with those patients in crisis by initially being present, listening and answering questions about treatment options.  The Peer Specialist can also provide information to family members.  The Peer Specialist is able to show empathy to both the patient and his/her family.
  • The Peer Specialist is able to build trust with the patient and his/her family as a way of creating greater engagement with treatment options.
  • The Peer Specialist, through common life experiences, provides the patient with hope and deep understanding based on that affiliation.  Through this mutual support, a patient can gain strength, hope and wellness promotion.
  • As an expert in community resources, The Peer Specialist can link the appropriate mental health resources that best fit the presenting problems of the patient as well as their level of motivation and stage of change.
  • The Peer Specialist can keep a connection with the patient for a period after the crisis to ensure follow up with agreed upon referral sources.  This not only includes follow up to determine link to resources but to continue to meet with and educate the patient about additional mental health resources beyond the amelioration of the crisis.
  • The Peer Specialist is proficient in The SAMHSA Core Competencies of Peer Support which include recovery from mental health and substance abuse problems that afford meaning and purpose in a patient’s life.  With the knowledge that there are multiple ways of obtaining recovery, The Peer Specialist is able to identify strengths that empower effective decision making. 
  • Additional SAMHSA Core Competencies: The Peer Specialist is person centered, aligning with the specific hopes identified by the patient.  The Peer Specialist is a partner or consultant to those they serve within the context of a relationship best exemplified by trust, empathy and collaboration.  The Peer Specialist also utilizes a framework of Trauma-Informed Care and actively seeks to determine whether the patient has experienced trauma so that effective implementation of support can be utilized.  In this way, the patient is able to experience greater control and empowerment over their treatment goals.
  • The Peer Specialist Role is best exemplified in the following ways:
  1.  A person with lived experience;
  2.  A role model for positive recovery and lifestyle;
  3.  Sees the patient in the context of their role, family and community;
  4.  Motivates through hope and inspiration;
  5.  Supports many pathways to recovery;
  6.  Functions as an advocate;
  7. Shows a patient how to accomplish tasks and require needed resources
  • The Peer Specialist will actively participate with the Emergency Services Director and team members to establish treatment goals, parameter and services which contribute to the team increasing positive patient outcomes.  The Peer Specialist will also assist the ES Director, team members and other staff within CLM to meet the mission of Emergency Services and to keep up-to date on the required clinical paperwork.
  • The Peer Specialist must be able to make an accurate needs assessment, and document these needs and goals onto a contact note in alignment the current patient crisis and the progress towards obtaining overall stability.  This documentation must be completed within the standards set forth by the agency.  The Peer Specialist will be responsible for some of the required documentation needed to satisfy the grant requirements set forth by SAMHSA.
How to Apply:

Interested candidates should submit their cover letter and resume to

Center for Life Management is an equal opportunity employer.

Salary Range:


Job Location:


Date Added: June 8, 2021

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