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Adult Service Coordinator

Gateways Community Services

Gateways Community Services is a private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at


The Adult Service Coordinator is responsible to provide assistance to individuals who have developmental disabilities and acquired brain disorder through service coordination, advocacy, and quality assurance services.

  • Qualifications, Education and Experience:
  • Bachelor’s degree preferred in related field; or equivalent combination of education and/or experience.
  • Prior casework or related experience with people who have developmental disabilities and their families.
  • Strong belief in provision of community services for people with developmental disabilities.
  • Ability to function as a member of a team and be a team builder.
  • Technical competence (Proficient in MS Office applications; word processing and spread sheet (Word/Excel) - Relational data base knowledge a plus
  • Ability to work effectively with individuals with developmental disabilities and ability to advocate and help them advocate on their behalf

Service Coordination

  • Facilitate the annual service planning process 
  • Provide assistance for individuals to access support services dependent on their needs (i.e. residential/vocational, medical, dental, psychological services, adaptive equipment, etc.)
  • Information and referral to generic community supports
  • Facilitate communication and maintain effective professional relationships with the team
  • Maintain a working knowledge of and adhere to all applicable state and federal program regulations
  • Identify and access needed funding for services
  • Exercise discretion and independent judgment regarding development and monitoring of all services
  • Manage Assistance to Individuals funds
  • Demonstrate and practice an understanding of expense and revenue principles utilized in the formulation of client budgetary activities. Assist in the decision-making process regarding vendor financial reimbursement issues.
  • Negotiate service contracts with responding vendors and acquire services that are quality and value based. Insure that the services negotiated are being provided in an appropriate manner
  • Documentation/paperwork; Prepare and maintain continuity of documentation throughout the client record as well as associated forms, applications, etc.


  • Advocate on behalf of the individual
  • Report any human right violations or service concerns
  • Promote and protect individuals’ rights


Quality Assurance

  • Assure that services and supports agreed upon during the annual planning meeting are being provided in a satisfactory and timely manner
  • Exercise discretion and independent judgment regarding development and monitoring of all services
  • Must possess skill in tracking expenses and be able to negotiate services for the client that would be the most appropriate and cost effective while continually evaluating the quality of services delivered.
  • Ensure individuals/guardians satisfaction with services through monthly contacts and satisfaction surveys
  • Develop proactive crisis planning and monitor events for positive responses being mindful of cost and efficiency throughout the process
  • File review
How to Apply:

For more information or to apply for this position feel free to contact: Christina Standish at or E-mail your resume to:

Salary Range:

non exempt, hourly rate range $17.31 to $18.00

Job Location:


Date Added: May 26, 2021

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