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In Home Support Service Coordinator

Gateways Community Services

Gateways Community Services is a private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at


Position Summary: Subject to the He-M 524 regulations, serve in a customer service capacity to consumers, guardians and/or their families utilizing in-depth knowledge of consumer directed service model (incl. individual budget development), In Home Supports waiver specifications, NH state regulations, community resources and supportive services offered by Gateways Community Services.

The In Home Support Service Coordinator is a 30 hour per week position. This position qualifies for Health insurance, paid Holidays and Earned Time. We are currently operating in a hybrid work environment (mix of in-office and remote work), due to the pandemic. We have COVID-19 Safety protocols for all employees and clients to follow. 

  • Bachelor’s degree preferred in related field; or equivalent combination of education and/or experience.
  • Experience working with families and/or children in an educational, health care, or social service capacity.
  • Possess reliable internet access to provide service coordination to individuals from a remote (non-Gateways) location
  • Detail orientated with strong organizational, telephone and interpersonal skills, good time management and problem solving skills
  • Strong independent work skills
  • Proficient in Microsoft Windows environment including working knowledge of Word, Excel, Outlook along with relational data base knowledge (Microsoft Access and/or Harmony preferred)
  • Ability to work flexible hours; evenings or weekends
  • Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel.
  • Currently this is a remote position with required attendance at identified monthly meetings and all required training events, subject to change to meet the needs of Gateways in the future
  • Most work can be completed remotely if specified time frames to comply with the State of New Hampshire regulations are followed
  • Assist participants to develop the Service Agreement and Individual Budget annually
  • Support consumer, guardian and/or families in finding resources and negotiating rates (Educate individuals/ their family regarding community options, Medicaid, Social Security, vendors, IEP process etc). Includes active listening and supportive networking to meet needs.
  • Submit Service Agreement and budget for annual review to Manager of Operational Implementation, who will review and approve or submit to Bureau of Developmental Services (BDS) for approval, as appropriate
  • Utilize caseload management software, Harmony to document monthly contact, supports provided and all billable services provided to the individual in services, per the training provided by Harmony Support team and Manager of Information Technology
  • Coordinate resources to provide participants training as needed in areas including but not limited to:  developing, monitoring and spending their allocated budget on goods and services, managing their monthly reporting in the Gateways MyCDS portal, recruiting Family Managed Employees, developing and tracking progress on their service agreement goal
  • Support the participant’s use of MyCDS portal for monthly reporting and submission of invoices/payment claims
  • Guide the participants in completing their attendance and monthly update; review and approve or reject, as appropriate the monthly update and attendance, monthly
  • Assist participants in making changes to Service Agreement within the allocated budget, communicate with Manager of Operational Implementation and Senior Director of Child and Family Services for additional or changing needs on behalf of the participant
  • Process participant’s requests for home modifications, adaptive equipment and assistive technology, as needed and in compliance with the current IHS Considerations and waiver specifications
  • Document contact with participant at minimum of monthly and conduct a face-to-face visit in the home annually or as needed in accordance with He-M 524 regulations to develop, implement, and monitor service agreement and budget
  • Work with other Gateways staff across various departments to facilitate reimbursements, claims processing, and payroll functions
  • Administer the HRST assessment tool, annually or monthly as the participant requests
  • Assist with coordination and participate in the Support Intensity Scale
  • Support youth and their families ages 14-21 with transition planning activities related to transition to adult services
  • Support families to attend and actively participate in their child’s IEP meetings
How to Apply:

Candidate ----E-mail your resume to:

Salary Range:

non exempt , hourly rate range $17.31 to $18.00

Job Location:


Date Added: May 24, 2021

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