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Membership Assistance & Outreach Coordinator

The Granite YMCA

As an equal opportunity employer, The Granite YMCA is committed to diversity and inclusion.  The Granite YMCA is a thriving $17M association with six branches—its service area includes 492,000 people, about 37 percent of the population in New Hampshire. The association started in 1854 with its first branch, the YMCA of Downtown Manchester, which offered programs for millworkers in the city. The Y has grown dramatically in both presence and impact in the last three decades. The association is particularly strong in child care with 22 sites, in camping with six major facilities, and in outreach programs with a history of serving at-risk youth within its regional footprint.

Information Sites:

The Granite YMCA Association Facts:

  • Mission Statement: The Granite YMCA creates a community where all are welcome and builds a healthy spirit, mind and body based on the values of caring, honesty, respect and responsibility.
  • Geographic Service Area: 492,000 people (about 37% of the state of NH) serving Greater Manchester, Strafford County and the Seacoast Area.
  • Staff: 127 full-time, including CEO; 543 part-time growing to 600+ in summer.
  • Direct reports to CEO: COO, VP Finance, VP Camping, VP of Community Development, Director of Data Management, Association Marketing Director, Association Membership Director and Executive Assistant.
  • Volunteer Leadership: 17 Board of Trustees and 70 Branch Advisory Board Members.
  • 1300 additional volunteers engage annually to help the Y achieve its mission.
  • Membership:  The YMCA at all of its branches has over 20,000 facility members and over 6,000 program members. Facility members consist of 52% youth, 42% adult and 6% senior; 30% receive financial assistance.
  • Finances/Reserves:  Annual operating budget: $17M.  Strong fiscal health with $2.2M in cash reserves with an endowment fund of $8.3M. Nine years of operating surpluses and contributions to reserves. Funding mix: membership – 25%, camp – 26%, childcare – 28%, recreation, sports and fitness – 12%, fundraising, grants and miscellaneous – 9%.
  • Annual Fundraising Campaign: Raised $427,000 in 2017 and $415,000 in 2018.
  • Capital Campaign:  Completed campaign May 2016 by raising $3.3M on goal of $2.9M. One additional campaign is under study for Camping Services.
  • Total Community Benefit: Provided $1.78M in financial assistance serving 23,000 individuals and families who received financial aid and/or free services in 2018.

YMCA Alliance of New Hampshire:

The YMCA Alliance of New Hampshire exists to ensure that the YMCAs in the state are viewed as leading organizations that strengthen communities through youth development, healthy living, and social responsibility. As part of the governance structure, all CEOs and executive directors of New Hampshire YMCAs serve as part of the Alliance and have a vote on all decisions. The Alliance is structured for maximum effectiveness and optimal support of NH YMCAs, and aims to have a central role in influencing public policy around issues central to Ys and raising the profile of the YMCA and its impact among the general public. More information is available about the YMCAs in New Hampshire at

Membership Assistance & Outreach Coordinator (Full Time Position)

Imagine going to work knowing that what you do each day positively affects the lives of people in your community. Working at The Granite YMCA, you will discover more than a job; you’ll enjoy a career with purpose, while making a lasting difference in the lives of those around you. For more than 160 years, Y employees of all ages, diverse backgrounds and life experience have advanced the Y mission through nurturing the potential of youth and teens, improving our community’s health and well-being, and providing support to our neighbors. Are you ready to join this dynamic team?

This is a full-time, 40 hour per week position based out of the YMCA of Downtown Manchester Branch, includes health & dental benefits, generous paid time off, access to the Y retirement fund and a free family membership to the Y.

Salary range: $13.00-$18.00/hr based on experience.

To apply for this position please submit a cover letter, resume and three references through this job site, or email directly to Laura Nese, Director of Data Management at


Our ideal candidate for our Membership Assistance & Outreach Coordinator is detail oriented, community minded, customer service focused, and proficient with computers.


Primary Duties:

  • Manage all financial aid membership information in our sales system for our largest branches, YMCA of Downtown Manchester and YMCA Allard Center of Goffstown, and be a resource for our other 3 branches, YMCA of the Seacoast, YMCA of Strafford County and YMCA of Greater Londonderry.
  • Bring community awareness to the Membership for All (financial assistance) program and opportunities.
  • Main contact for non-profit and agency partners (whose use of the YMCA supports the health and wellbeing of their clients) and responsible for the education and enforcement of their use of the Y facilities, including access hours, proper check in procedures, and member code of conduct
  • Forward facing with members, program directors and welcome center staff to assist with resolving registration, facility usage and/or billing issues.
  • Data Entry and review of all Membership and Program data into our sales software – SGAS. Assist with the management of all membership adjustments within SGAS - including billing, membership upgrades and downgrades, and cancellations
  • Facilitate annual Angel Tree program for YMCA of Downtown Manchester and YMCA Allard Center of Goffstown.
  • Process payments, credits, refunds and assist with member account issues related to billing, program registration, or online sales and past due balance collection
  • Member Communication via email and mail - which include renewal, credit card expiration, and billing collections
  • Assist with building programs within sales software in preparation for session program registrations
  • Assist with running program and members stats as requested as well as completing monthly, quarterly, and annual data clean-up projects
How to Apply:

To apply directly to The Granite YMCA website - copy and paste the following URL into your browser:

Salary Range:

$13.00-$18.00 per hour

Job Location:


Date Added: April 28, 2021

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