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Clinical Case Manager

Moore Center Services

Based in Manchester, New Hampshire, The Moore Center is a state and regional innovator with more than 50 years of experience in helping people become productive, fulfilled members of the community. Working closely with each individual, The Moore Center identifies unique needs and creates individualized programs to enhance that person’s quality of life and that of the community as a whole.

We are an award-winning leader recognized for providing high quality, cost-effective services with a personal, caring touch to individuals with developmental and intellectual disabilities and acquired brain injuries, as well as services to children and senior citizens and training for the human services workforce.

Compassion, commitment and community provide the foundation for all of The Moore Center’s initiatives and inspire our primary goal: Creating opportunities for a good life.

The Moore Center is one of New Hampshire’s largest human services organizations, providing services to over 2,000 individuals with intellectual and developmental disabilities and acquired brain disorders, as well as award-winning, innovative programs for children, adults and senior citizens.

We offer a wide range of employment opportunities, competitive wages, and a comprehensive, competitive benefits package with all full-time positions. We’re also committed to our employees’ professional growth. Our training and development programs enable employees to build careers while constantly improving the ways in which we serve our clients.
For more information visit

We’re offering a $500 Sign-On Bonus* for Clinical Case Managers!

We are seeking a highly organized, efficient, creative and innovative Clinical Case Manager to evaluate the need for services, prioritize the level of service coordination needed, and document outcomes.  Must possess skill in tracking expenses and be able to negotiate services for the client that would be the most appropriate and cost effective, while continually evaluating the quality of services delivered.


This full-time position requires a Bachelor’s degree in Human Services or related field, plus 4 to 5 years of experience working in human services; Master’s degree in Human Services preferred. Demonstrated knowledge in field of clinical counseling, psychology or social work, as well as in the developmental disabilities and behavioral systems. Understanding of utilization management, as well as proficiency in various software applications including Word, Excel, and Access also required.


The Clinical Case Manager will perform all duties in compliance with NH Regulations (He-M-503). It is the responsibility of the Clinical Case Manager to review and understand all rules and regulation promulgated by the New Hampshire Bureau of Developmental Disabilities. Generally responsibilities include:

  • Schedule and review assessments of a client’s needs for service, and design a seamless delivery method based on pre-determined criteria and the results of the assessment process; provide risk management leadership as needed for director coverage
  • Develop  Service Plans with stated goals, objectives and methods based on client evaluation and all assessment materials
  • Complete and consistently update all required documentation within requested time frames
  • Complete reviews and written submission of routine documentation such as behavior plans, Community of Practice updates or referrals, Risks Assessments and progress reports  
  • When necessary represent or intervene on client’s behalf to communicate their needs, desires and preferences
  • Develop proactive crisis planning and monitor for efficacy, being mindful of cost and efficiency
  • Negotiate service contracts with responding vendors and acquire services that are quality and value-based;  ensure that services negotiated are being provided in an appropriate manner
  • Formulate client budgetary activities; assist in decision-making process regarding vendor financial reimbursement issues
  • Foster use of community-based services for continuum of care during program transition and end-of-life planning
  • As necessary make appropriate referrals for client and family members
  • Provide clinical case management for acute and moderate-to-high risk clients including:
  1. Coordinate and track risk documentation and vendor compliancy
  2. Monitor behaviors for risk to self and others; make changes to plan as needed
  3. Identify training needs for staff; work with provider to coordinate training as needed
  4. Attend and fully participate in all aspects of Local Risk Management Committee
  • Provide crisis intervention
  • Write Risk Management plans and annual updates
  • Present to a clinical review team the comprehensive dynamics of high-risk case for planning purposes
  • Participate in Agency-wide committees, teams, and work groups in areas of quality improvement, utilization management, inter-departmental problem solving, etc.
  • Attend court hearings as appropriate
  • Work in cooperation with attorneys, file court applications as requested and paperwork as needed
  • Work with intake and transition teams to determine needs of incoming clients
  • Visits clients in jail or New Hampshire Hospital as needed; work with teams for development of community- based services
  • Travel out of state for client visitation/oversight on rare occasions
How to Apply:

We offer a competitive salary plus a comprehensive benefits package including:

  • Medical and dental insurance
  • Life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Paid time off
  • Tax deferred savings plan (agency match of up to 4% after one year)

*Sign-On Bonus Guidelines:

  • Sign-on Bonus is for Clinical Case Managers/Case Managers only
  • The bonus is effective as of posting date  for all eligible employment applications and resumes
  • Bonus pay-out will occur after employee completes a favorable 90-day probationary period   

For more information and to apply please visit

Job Location:


Date Added: April 22, 2021

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