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Family Advocate

Community Action Partnership of Strafford County

Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.

CAPSC offers a number of benefits including:

  • 403(b)
  • Medical coverage
  • Dental coverage
  • Earned time-off
  • Flexible spending accounts
  • Vision care coverage
  • Work/Life resources
  • Employee and Dependent life insurance
  • Disability insurance
  • 11 Paid Holidays a year

General Description

The Family Advocate provides supportive services to families by forming partnerships with families and linking them with community resources that will help them attain family goals. The Family Advocate is responsible for assisting families in completing enrollment applications for their child, conducting home visits, monitoring classroom absences, reporting, monitoring, and providing social service and parent involvement opportunities to Head Start families and ensuring compliance with the Head Start Performance Standards under the direction of the Family Services Manager.

Advocates attend and assist with parent committee meetings within their assigned caseload, encourage family participation within the Head Start program, plan and implement community awareness activities and meetings with referral agencies.

Education and/or Experience

  • Associate degree in Social Services or related field with two (2) years’ experience in casework delivery to families with young children.
  • Intermediate computer literacy including: database management and Microsoft Office.
  • Experience working with preschool age children and their families.
  • Knowledge of and sensitivity to the unique challenges faced by families living in poverty.

Essential Duties and Responsibilities:

  • Work with families on a scheduled basis in their homes; making frequent visits to each family as indicated by family need.
  • Provide support for Head Start families and makes timely referrals for service to appropriate agencies when necessary.
  • Follow up on referrals with clients and agencies of referral when appropriate and documents all efforts.
  • Provide incoming Head Start families with a list of community resources and provides information and training to help families use resources effectively.
  • Support Head Start families coping with crisis situations.
  • Contact families regarding children's specific needs when a need is identified by the education, health, nutrition, or mental health staff.
  • Contact families after three consecutive days of child’s unexplained absence, or a pattern of absences; follows-up w/teacher.
  • Inform staff at the center of any home situations which impact the child's development.
  • Act, in a support role, as an advocate for child and family.
  • Support parents in their role as advocates for their children’s education.
  • Coordinate home visits with the center staff when concerns and purposes are mutual.
  • Ensure that the Center Parent Group is established and functioning effectively.
  • Coordinate parent involvement programs with parents at the center. This includes: planning, coordinating, attending and initially facilitating parent meetings; actively supporting parent committee officers; soliciting parent involvement in the classroom; facilitating fund raising and other parent-selected activities.
  • Engage in a wide range of weekly recruitment activities including: soliciting agency referrals, distributing posters and flyers, visiting homes to complete applications, and recruiting door-to-door on an ongoing basis.
  • Monitor PROMIS entries on a regular basis to ensure that all required vision, hearing, health and dental screenings, physicals, and immunizations for caseload are complete according to Head Start Performance Standards and State Child Care licensing.
  • Transport Head Start children and parents when needed -- in Head Start vehicles and own vehicle.
  • Ensure that parent participation is encouraged at all levels and that it remains voluntary.


  • Continue professional growth by participating in ongoing; ECE education, training programs, workshops/conferences as budget allows, reading articles and professional journals pertaining to ECE and Head Start.
  • Participate in various meetings to include program meetings and collaborative meetings with other agencies as assigned.
  • Report any concerns for safety, health, or non-compliance to the Family Services Manager and/or Child & Family Services Director.
  • Perform other duties as may be assigned by supervisors that are reasonably within the scope of duties listed above.

Other Qualifications:

  • Strong commitment to maintaining confidentiality
  • Excellent organization and time management skills with ability to prioritize and manage work load and deadlines
  • Excellent problem solving skills
  • Ability to work independently as well as in a team environment
  • Ability to work flexible hours and travel when necessary.
  • Reliable source of transportation with 100/300 liability insurance coverage.
  • Physical strength/endurance/mobility to perform in a standard daily required work routine.
  • Maintain and model good hygiene, appropriate dress (neat, clean and modest), and professional behavior to parents, staff and the community.
  • Maintain a positive and productive attitude.
  • Demonstrate, through positive words and actions, respect for and acceptance of income eligible families.

Communication Skills:

  • Be able to communicate effectively with staff, volunteers, and families on a regular basis
  • Good communication skills and ability to follow verbal and written instructions.
  • Ability to read, write, and communicate instructions

General Expectations:

  • Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff and community members.
  • Energetically engages people, issues and work.
  • Applies the highest ethical standards to themselves and others on a daily basis.
  • Supports other in their efforts to be productive and effective and succeed in work and life.
  • Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
  • Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
  • Practices honest, respectful and direct communication as well as active listening.
  • Respects confidentiality of information about agency staff, personnel issues, and other program operations.

Employment Screening:

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

Head Start, Early Head Start, Childcare, and Home Visiting Programs are also subject to the following: Head Start and child care licensing requires a criminal record check and finger printing to be completed prior to employment. An initial physical examination record, including a TB screening must be obtained within 60 days of hire, updated every three years and kept on file with Human Resources. If a TB screening indicates high risk, results of a TB test must be kept on file including any treatment received. An initial driving record check will be conducted. License information will also be submitted to the agency’s automobile insurance carrier.

How to Apply:

Please submit your resume to

Job Location:


Date Added: April 20, 2021

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