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Direct Service Staff

Cross Roads House

Cross Roads House provides shelter, meals, basic needs, and supportive services to homeless individuals and families in the Greater Seacoast area. We provide both emergency shelter and a transitional shetler program to help our residents move with dignity and purpose to stable and decent housing. 

To assist in the daily operations of Cross Roads House in a professional and hospitable manner. Must be able to lift 25 pounds and have at least a high school education with experience in related fields of social service and hospitality.


· Respond to residents’ needs

· Answer telephone calls

· Complete hourly rounds

· Greet, support, and thank volunteers and donors

· Screen possible admissions for intakes and provide essential information and referrals

· Complete intakes

· Orient new residents

· Complete records and notes

· Enforce guidelines in an appropriate manner

· Assign and oversee residents’ responsibilities related to house management

· Chores, including work area and (when necessary) Family and Phase II Room cleaning

· Kitchen assistance and oversight as needed

· Ensure that the shelter and grounds are clean, maintenance problems are identified, and safety concerns are addressed.

· Work as a team with staff and residents in identifying resident issues. Assist in seeing that residents are pursuing available resources and complying with their contracts. Note any progress and/or concerns that you identify.

· Regularly check to see that residents in the emergency shelter are following expectations, getting along with their roommates and understand what services are available to them at Cross Roads House

· Attend and participate in staff meetings and trainings as assigned

· Fulfill other responsibilities and duties/ tasks as assigned to you by Shelter Manager and the Executive Director.

How to Apply:

Please email your resume to Jim Downs at

Salary Range:

$14 an hour

Job Location:


Date Added: March 31, 2021

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