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Clinical Operations Resource Nurse

Granite VNA

Current opening: Monday - Friday 8 a.m. - 5 p.m.

Reporting to the Director of Operations, the Clinical Operations Resource Nurse is responsible to provide support for home care and hospice patients through telephone triage. This position is instrumental in assessing and prioritizing patient care needs. This role is essential in providing interdepartmental collaboration and support. The Clinical Operations Resource Nurse works collaboratively with home care and hospice leadership and clinical teams.

Essential Functions

  • Triage calls by providing skilled assessment, problem solving and education/instruction
  • Supports scheduling with determining priority of open visits
  • Documents calls received/initiated in the patient's medical record
  • Assists with chart review and monitors quality assurance
  • Reviews/enters orders received  that impact the patient's plan of care and makes appropriate changes
  • Supports with supply approval as needed 

Other job functions

  • Acts as a clinical resource to the Agency
  • Demonstrates flexibility in the role by accepting other duties as assigned for which qualified
  1. Graduate of an accredited school of nursing, accompanied by current New Hampshire nursing license, or compact state license through the Nurse Licensure Compact (NLC)
  2. Registered Nurse
  3. One-two years of home health or hospice experience
  4. One-two years of telephone triage experience preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear. Specific abilities include reading, writing and speaking in English, normal or correctable vision with the ability to accurately discern colors, and hearing.
  • This position requires the ability to us a computer to document patient care. Specific abilities include use of fine motor skills to type, write and perform professional skills.
  • This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching.
  • This position requires the ability to minimally lift up to 25 lbs.
  • This position requires the ability to sit for prolonged periods.

Work Environment

The employee will be exposed to a controlled work environment. The employee may also be exposed to blood and bodily fluids, virus, disease and infection from patients and environmental hazards in the work environment. The employee may be required to work extended periods of time using a desktop, laptop and/or other mobile device.

This is NOT a remote work position but may be eligible for work from home as outlined in the Agency’s guidelines.

Benefits include but are not limited to:

  • Health, vision and dental insurance
  • Mileage reimbursement
  • Contribution to 401 (k) retirement plan
  • Tuition Reimbursement
How to Apply:

To apply, please visit our website direclty at Thank you and we look forward to reviewing your application!

Salary Range:

based on experience and education

Job Location:


Date Added: March 25, 2021

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