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Emergency Services Community Case Manager

Center for Life Management

The Center for Life Management is a non-profit community mental health organization that has been serving the people and communities of Southern New Hampshire for 50 years.

As a provider of behavioral and mental health services, we are an organization that cares about and for people. We are dedicated to helping people achieve their optimal mental health and overall well-being, helping them maximize family and other important relationships in their lives, and providing supportive services to help them be as healthy, successful and productive as possible in their daily lives.

Summary Statement

Working within a community-based behavioral health setting, the Community Case Manager works within the Emergency Services Department to provide effective and quality services, coordinates and monitors other services provided, promotes independent functioning and develop self-sufficiency skills for CLM clients and their families.  The comprehensive mobile crisis response team is a treatment model that covers for 24/7, 365 days of the year. The position is a five-day work week, forty hours per week.


Qualifications and Skills

  • Prior experience and thorough knowledge of recovery-oriented service delivery and case management functions; 
  • Demonstrated ability to be self-directed and motivated with minimal supervision;
  • Demonstrated ability to work as a member of a team;
  • Proficient computer skills, specifically with all Microsoft office applications.
  • Ability to communicate effectively and compassionately with clients and their families;
  • Ability to communicate effectively and collegially with other professionals across disciplines, inside and outside of the agency;
  • Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations;

Education and Experience

A Bachelor’s degree in social work or a similar discipline is preferred, however an Associate degree along with a minimum of two years of direct service mental health experience may qualify. 

Physical Demands and Working Conditions

A majority of the work will be visiting clients in the community and also in their homes.   Proof of car insurance, a reliable vehicle and a clean driving record all are required. An ability to freely enter/exit client’s homes is necessary.


Major Functional Areas and Description of Duties

  • Provides individual treatment plan and care plan development, crisis management planning, crisis interventions, assessments, referrals and monitors service delivery;
  • Provides outreach, advocacy, resource identification, referral, mobilization, linkage, monitoring and coordination of services activities;
  • Completes both presumptive eligibility and attested eligibility;
  • Coordinates medical services and emergency services as needed;
  • Participates as a member of the emergency services multi-disciplinary treatment team and serves on appropriate committees, both internal and external, as determined by the supervisor;
  • Holiday and weekend coverage will be shared by team members.
  • Executes all required services and documentation in accordance with agency policies and federal and state standards;
  • Represents CLM in a professional and appropriate manner in the community;
  • Performs any additional duties assigned by the supervisor.
How to Apply:

Interested candidates should submit their cover letter and resume to

Center for Life Management is an equal opportunity employer.

Salary Range:


Job Location:


Date Added: February 8, 2021

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