Job Listing

Return to Jobs Listing Page.

Technical Support Analyst II

The NHHEAF Network

The New Hampshire Higher Education Assistance Foundation (NHHEAF) Network has nearly 60 years of experience in helping New Hampshire families plan and pay for higher education. The NHHEAF Network aspires to be recognized as a capable, trusted, and innovative leader in educational loan services that enhance the promotion, advancement, and support of higher education for our state and our region. As such, we provide K – 12 and postsecondary students and schools with expertise in every aspect of the student loan industry.

In April 2020, The NHHEAF Network was formed as two of our entities – the New Hampshire Higher Education Loan Corporation (NHHELCO) and Granite State Management & Resources (GSM&R) - merged together, resulting in one combined nonprofit organization. Our loan servicing operations continue to do business as GSM&R nationwide. Our guaranty agency, the New Hampshire Higher Education Assistance Foundation (NHHEAF), is a wholly-owned subsidiary of The NHHEAF Network. This reorganization allows us to be more efficient and provides significant benefits operationally, financially, and strategically.

As a 501(c)(3) nonprofit agency, our earnings are reinvested in the greater New Hampshire community. Reinvestment is achieved through free college planning services, default prevention expertise, cost-saving borrower benefits, and charitable giving.

Two newly-formed boards of directors guide the important work of The NHHEAF Network. These new members bring a wealth of experience in higher education, financial services, financial audit, regulatory compliance, public affairs, non-profit management, and legal services.


The New Hampshire Higher Education Assistance Foundation (NHHEAF) Network has nearly 60 years of experience in helping New Hampshire families plan and pay for higher education. 

As a student loan lending and servicing organization, we pride ourselves on being a trusted and innovative leader in providing services that enhance the promotion, advancement, and support of higher education for our state and our region.   As a 501(c)(3) nonprofit agency, our earnings are reinvested into our communities in the form of free college planning services, default prevention expertise, cost-saving borrower benefits, and charitable giving. 

The IS Department at The NHHEAF Network is a great place to make an impact in an organization with a highly supportive management team who recognizes the contribution of IT to the business, and to our Strategic Plan.

We are seeking a Technical Support Analyst II to join our IT service desk team and provide in person, remote, and telephone-based end user support for internal and external customers. This individual will support, diagnose, analyze, troubleshoot, and resolve systems problems involving hardware, software applications, and operating systems.

The most successful candidate will have a strong history of teamwork, service focus, and adaptability in a fast-paced changing environment performing duties including:

  • Responding to software and hardware related questions and issues
  • Imaging desktop and end user devices
  • Troubleshooting and resolving tickets in a timely and efficient manner
  • Identifying and elevating escalations appropriately
  • Acting as a liaison between the organization and software vendors to initiate and resolve application related issues

Our ideal candidate will have 3-5 years of experience in supporting a variety of end user hardware and software with a focus on Microsoft Windows and Office Suite, web browsers, and other standard end user software applications. Must be comfortable with and have experience with administration of Win 10, Active Directory and a working knowledge of remote connectivity (VPN). Superior troubleshooting through use of problem elimination, correlation vs causation, and critical thinking to drive dynamic problem solving is also desired.

Excellent prioritization, organization, and time management skills to meet competing deadlines with a desire to take ownership/initiative to address customer needs is essential. If you are highly capable of responding to a broad range of customer requests in a timely manner, possess strong technical knowledge, and enjoy working as part of a collaborative team, this could be the role for you!

This position will work on site at our Concord, NH campus.  Hours may vary based upon organizational needs; some extended hours to include nights, weekends and on call to ensure systems reliability may be necessary.

 

This position supports a Federal contract that requires applicants to be able to obtain a Public Trust security clearance from the U.S. Government. This process will include a criminal and credit background check to determine eligibility and suitability for federal contract employment.  US Citizenship may be required for a Public Trust security clearance to be considered.

Accessibility: If you need help accessing this page, please contact: Email: hrdepartment@gsmr.org or call (603) 225-5867 ext. 259

EQUAL OPPORTUNITY EMPLOYER To provide equal employment and advancement opportunities to all individuals, employment decisions at The NHHEAF Network will be based on merit, qualifications, and abilities. The NHHEAF Network does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, a qualified individual with a disability, family care status, status as a protected veteran, marital status, sexual orientation or any other characteristic protected by law.

Equal Employment Opportunity is The Law. Click here to view the poster in: English  Spanish

The NHHEAF Network participates in E-Verify

Job Location:

Concord

Date Added: January 12, 2021

Signup for the Nonprofit Notes newsletter

Stay up to date on nonprofit news, funding deadlines, job opportunities, and more with the Nonprofit Notes newsletter.

SubscribeArchive

Go to top