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Front Desk Information & Resources

The Way Home

The Way Home, a non-profit dedicated to helping low-income households obtain and sustain safe, affordable housing throughout the state of New Hampshire.  Since 1988, we have assisted more than 23,000 homeless and high risk families, individuals, veterans and special needs clients with their housing needs.

 Our Mission and Vision statements speak of creatively helping those with the fewest resources. When designing our programs, The Way Home looks first to empower our clients in need. Over the past 29 years, this  has meant helping them increase their resourcefulness by providing more financial literacy classes, housing counseling and coaching, steps to success coaching, healthy home education, landlord/tenant rights and other life skills classes.

Our Vision is to continue as an innovative, grassroots organization committed to creatively helping those with the least resources increase access, raise hope, and build self-esteem.  We believe in implementing a “housing first” approach, which provides secure housing with the support they need to make a difference in their lives.

As a grassroots organization, we draw our strength from the community we serve.

General Description:

Under the supervision of Chief Executive Officer with additional support from the Housing Team, and in accordance with The Way Home Policies and Procedures, The Housing Advocate/Front Desk Information & Resources answers incoming calls and emails, greets and directs visitors coming in to the building and provides information to both with regard to resources and programs.

COVID-19 Response:

Current protocol for staff, daily temperature checks upon arrival.
Current Client protocol door is locked and answered by staff, temperature check, screening questions and mask provided before entering the Housing Resource Center. Front desk has a plex screen protector.


Skills and Education Requirements:

  1. High School Diploma or GED – With Equivalent experience (Bachelor’s Degree Preferred)
  2. Motivational Interviewing skills
  3. Ability to move an interview/conversation well building rapport and being effective and efficient
  4. Valid driver’s license
  5. Proficient at data entry
  6. Proficiency in computer software Microsoft Word, Outlook, Excel and phone systems
  7. Knowledge of social services needed by low income or homeless individuals or families
  8. Record keeping and general office skills
  9. Bilingual a plus particularly Spanish

Essential Duties:

  1. Act as receptionist by answering phones for the organization, and greeting and directing visitors as they come in the door
  2. Act as a resource point for program and other information clients calling in or coming to the organization
  3. Provide intake activities for new clients via phone, email or for walk-ins using the universal information form.
  4. Set appointments with clients for appropriate Housing Counselors and programs based on information given in the universal information form
  5. Copy forms and information brought to TWH by clients and forward to appropriate Housing Counselor
  6. Prepare and send out appointment reminders on a weekly basis for Budget Class
  7. General office duties as time allows – assisting with monthly mailings, office filing, etc.
  8. Other duties as needed and as assigned (including screening clients, cleaning areas throughout the day)

Additional Staff Requirements:

  1. Must be respectful in all ways to other staff members, Board members, clients, landlords, and any other related individuals
  2. Must be at work at scheduled start time or notify your supervisor at least 30 minutes before your required start time - be on time for all meetings
  3. Able to respond in a respectful way to any requests that are made of you by other team members - no matter    the task - meet all deadlines
  4. Able to be aware of and protect confidential information related to other staff members, clients, or other related parties
  5. Understand and develop skill set to understand complex programs
  6. Keep professional boundaries with clients and staff
  7. Able to adhere to all policies and protocols in all areas in effect at The Way Home
  8. Able to maintain positive communication at all time both inside the organization as well as externally
  9. Able to complete all work assignments and tasks on time
  10. Able to work well in fast-paced environment, juggle many priorities and handle stress in a professionaland positive manner.
  11. Provide police criminal record and other background checks to The Way Home for integrity of project and    safety of clients and staff  
  12. Able to communicate effectively both verbally and in writing to a broad variety of audiences with sensitivity to cultural, language and learning differences
  13. Able to put a homeless and/or low-income client at ease
How to Apply:

Resume and cover letter to be submitted to Human Resources via email at

Cover letter should include salary requirment and answer the below quesitons.

  • How many years of front desk experience do you have?
  • How many years of Housing experience do you have?
  • How many years of non profit experience do you have?
  • What is the highest level of education you have completed?
  • Do you speak Spanish?
  • Are you willing to undergo a background check, in accordance with local law/regulations?
  • When are you available for an interview or phone screen? Please list 2-3 dates and times or ranges of times.

NO Phone Calls

Salary Range:


Job Location:


Date Added: November 5, 2020

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